Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Thompson

Prairieville,LA

Summary

Proven Nail Technician and Receptionist at T and N Nails, adept in customer service and nail art techniques, I have significantly enhanced client satisfaction and salon operations. My expertise in sanitation procedures and team collaboration, coupled with a track record of expanding the client base by 30%, showcases my ability to deliver exceptional results. Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Nail Technician

T and N Nails
08.2022 - 06.2024
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Communicated effectively with management concerning important customer issues.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Adapted quickly to new nail care technologies and products, offering clients cutting-edge services.

In-Home Nanny

Self-employeed
07.2017 - 08.2022
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
  • Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
  • Aided in cognitive development by incorporating educational games and activities into daily routines.
  • Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
  • Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
  • Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
  • Encouraged creativity through arts and crafts projects fostering fine motor skill development.
  • Assisted in developing motor skills through engaging physical activities tailored to each child''s abilities.
  • Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.
  • Assisted in implementing sleep routines leading to improved restfulness for both children and parents.
  • Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Taught children everyday skills and language.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Involved children in caring for household pets and chores.
  • Monitored children's play activities to verify safety.
  • Supervised children on playground to help develop physical and social skills.
  • Assisted with light housekeeping duties as well as running errands.
  • Taught children basic life skills, manners and personal hygiene.
  • Transported children to and from activities using personal or family vehicle.
  • Provided developmentally appropriate activities for children.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Encouraged children to be understanding and patient with others.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Identified warning signs of emotional and developmental problems in children.
  • Regularly traveled with family to help with vacation activities and childcare.

Receptionist

T and N Nails
03.2021 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

Bachelor of Arts - Psychology

Penn State University
Altoona, PA
05.2024

High School Diploma -

Dutchtown High School
Geismar, LA
05.2019

Skills

  • Customer Service
  • Nail Extensions
  • Time Management
  • Nail art techniques
  • Problem-solving skills
  • Sanitation Procedures
  • Appointment management
  • Team Collaboration
  • Product Knowledge
  • Client consultation
  • Verbal and written communication
  • Product Upselling
  • Operations leadership
  • Training and coaching
  • Inventory controls
  • Customer Education
  • Sales proficiency
  • Organizational Skills
  • Decision-Making
  • Client satisfaction
  • Attention to Detail
  • Cash Handling
  • Front Desk Management
  • Relationship Building
  • Workspace Organization
  • Active Listening
  • Detail Oriented
  • Appointment Scheduling
  • Guest Relations
  • Training and Development
  • Call Answering and Routing
  • Guest Check-in
  • Personnel Management
  • Supply Management
  • Payment Processing
  • Verbal and Written Communications
  • Data Entry
  • Needs Assessment
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking

Certification

  • First Aid/CPR Certified

Timeline

Nail Technician

T and N Nails
08.2022 - 06.2024

Receptionist

T and N Nails
03.2021 - 06.2022

In-Home Nanny

Self-employeed
07.2017 - 08.2022

Bachelor of Arts - Psychology

Penn State University

High School Diploma -

Dutchtown High School

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Taylor Thompson