Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Taylor Thompson

Queen Creek ,AZ

Summary

Dynamic and results-oriented professional with a proven track record in enhancing customer satisfaction and boosting sales, as demonstrated at Gilbert Ortega. Skilled in customer service and sales strategies, adept at problem-solving and teamwork. Leveraged exceptional people skills and sales expertise to exceed targets and foster repeat business.

Overview

5
5
years of professional experience

Work History

Sales Associate

Gilbert Ortega
11.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Shift Supervisor

Tempe Dogs 24/7
09.2022 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Lifeguard

Great Wolf Lodge
06.2019 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Collaborated closely with management to identify areas for improvement within the lifeguarding program.
  • Administered first aid and CPR, ensuring rapid response to accidents.
  • Improved visitor satisfaction by promptly addressing concerns and providing helpful information.

Cashier

Home Depot
04.2019 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Ombudsman Charter School
Scottsdale, AZ
06.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Flexible Schedule
  • Sales expertise
  • Product Sales
  • Sales Strategies

accountable

Timeline

Sales Associate

Gilbert Ortega
11.2022 - Current

Shift Supervisor

Tempe Dogs 24/7
09.2022 - 06.2024

Lifeguard

Great Wolf Lodge
06.2019 - 08.2021

Cashier

Home Depot
04.2019 - 04.2020

Ombudsman Charter School

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Taylor Thompson