Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
background-images
Taylor Thorpe

Taylor Thorpe

Account Executive
Spring,TX

Summary

Experienced sales and customer service professional with background in managing client relationships and driving revenue through innovative sales strategies. Successfully closed high-impact deals and fostered long-term partnerships. Demonstrated expertise in communication and negotiation, consistently exceeding client expectations. A strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in strategic account management, client negotiations, and market analysis. Renowned for reliability, communication skills, and results-driven mindset.

Overview

14
14
years of professional experience

Work History

Account Executive

T-Mobile for Business
01.2021 - 07.2025
  • Client Relationship Management: Building, maintaining and enhancing long term relationships with clients. My process drives loyalty, satisfaction and business growth. My client relationship management has led to long-term partnerships, referrals and increased business opportunities.
  • Sales Strategy: Understanding my targeted clientele, by identifying their needs and solving pain points within their business. This process allowed me to tailor solutions to streamline their business more effectively and efficiently.
  • Collaboration: I worked closely with my internal teams, including solution engineers, dedicated experts, implementation managers and third-party partners to deliver a seamless client experience.
  • Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement techniques. This allowed me to increase market share within my territory through diligent research and identification of new business opportunities.

Customer Loyalty Lead

Sprint/T-Mobile
02.2020 - 12.2020
  • Helping T-Mobile convert all Sprint locations in my territory after August 2020 merger. I managed 10 store locations.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.

Retail Assistant Manager

Sprint/T-Mobile
07.2016 - 01.2020
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
  • Oversaw employee performance and increased efficiency to maintain productivity targets while exceeding monthly sales goals

Retail Store Sales Manager

Sprint Wireless
05.2015 - 06.2016
  • Evaluating and cultivating employee talent, while creating a team environment that fosters healthy competition that demands professionalism and excellence.
  • Coached employees on selling company products and services, while providing a high level of customer service support and advanced selling skills.
  • Recruiting top talent for our sales team, contributing to a high-performing work environment.
  • Accountable for personal and store sales goals contributing to the development of a high-performing store.
  • Analyze team performance and address areas of improvement to achieve and exceed sales goals.

Retail Store Associate/Lead Associate

Sprint Wireless
04.2011 - 04.2015
  • Customer Service: Provide best-in-class customer experience, building loyalty and ensuring satisfaction
  • Sales: Serve and sell to customers, recommending appropriate products, features, and services based on their needs
  • Training and Development: Complete ongoing training to stay current with new skills, processes, and product knowledge
  • Digital Tools: Consistently leverage digital tools during customer interactions and onboarding.
  • Team Collaboration: Work collaboratively with peers and store leaders to share best practices and provide resolutions to customer issues

Education

Psychology

Brookdale Community College
Holmdel, NJ

High School - College Readiness

Middletown High School South
Middletown, NJ

Skills

  • Microsoft 365
  • Salesforce Sales Operations
  • Dialpad
  • Customer service
  • Effective Communications
  • Leading People and Teams
  • Client relationship building
  • Pipeline management

Accomplishments

  • Honored with Heavy Hitters award 2022, 2023 and 2024. 150% to quota
  • Top 5 Customer Loyalty Lead in 2020 Q1, Q2 and Q3
  • Northeast Top 100 Managers 2015, 2016 and 2018
  • Supervised teams up to 15 staff members.

Timeline

Account Executive

T-Mobile for Business
01.2021 - 07.2025

Customer Loyalty Lead

Sprint/T-Mobile
02.2020 - 12.2020

Retail Assistant Manager

Sprint/T-Mobile
07.2016 - 01.2020

Retail Store Sales Manager

Sprint Wireless
05.2015 - 06.2016

Retail Store Associate/Lead Associate

Sprint Wireless
04.2011 - 04.2015

Psychology

Brookdale Community College

High School - College Readiness

Middletown High School South

Similar Profiles

CREATE PROFILE