Taylor Tilghman
Target
Fredericksburg,VA
1
Certification
3
years of professional experience
Aspiring technology professional pursuing a degree in Integrated Science and Technology with a minor in Computer Information Systems. Passionate about artificial intelligence and its impact on solving complex challenges in defense and national security. Experienced in customer service, collaboration, and leadership, with a commitment to supporting peers and promoting technology opportunities.
Work History
Customer Service Advocate
2 Years 11 Months- Provide professional, customer-focused service by addressing guest inquiries, resolving concerns, and ensuring a positive experience throughout each interaction.
- Communicate accurate information regarding products, pricing, promotions, policies, and store procedures while identifying appropriate solutions to meet guest needs.
- Process returns, exchanges, refunds, and other transactions efficiently and accurately using point-of-sale systems.
- Assist with order pickup, Drive Up, and fulfillment operations to ensure orders are processed accurately and delivered to guests in a timely manner.
- Troubleshoot customer concerns and resolve service issues while maintaining professionalism and attention to detail in high-volume environments.
- Document customer interactions and coordinate with internal teams to address issues and support efficient store operations.
- Handle sensitive customer situations with patience, professionalism, and strong problem-solving skills while maintaining a customer-focused approach.
Subway Sandwich Artist
4 Months- Delivered attentive, professional customer service while assisting a diverse range of customers and adapting to individual preferences and needs.
- Prepared customized food orders accurately and efficiently while maintaining high standards of food quality, safety, and cleanliness.
- Operated the POS system to process customer orders, payments, and transactions accurately while addressing transaction-related concerns.
- Managed ingredient preparation, stocking, and product rotation to maintain an organized and efficient work environment.
- Maintained accuracy and efficiency during high-volume periods, prioritizing multiple tasks while meeting customer service demands.
- Collaborated with team members to maintain smooth daily operations and ensure timely, consistent service.
- Developed strong communication, time-management, attention-to-detail, and problem-solving skills in a fast-paced customer service environment.
Education
High School Diploma
Associate of Science - Business Administration
Bachelor of Science - Integrated Science And Technology
Minor - Computer Information Systems
Skills
Leadership
Technology & AI Literacy
Professional Communication
Public Speaking & Presentations
Community Engagement
Event Planning & Coordination
Project Management
Problem-Solving
Research & Data Analysis
Relationship Building
Certification
Driver's License
Timeline
Customer Service Advocate
Target
11.2023 - CurrentRead More
Subway Sandwich Artist
Subway
05.2023 - 09.2023Read More
Colonial Forge High School
High School Diploma
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Germanna Community College
Associate of Science from Business Administration
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James Madison University
Bachelor of Science from Integrated Science And Technology
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James Madison University
Minor from Computer Information Systems
Read More
Relocation & Availability.
Open to relocation throughout the Northern Virginia region to pursue relevant professional opportunities.