Summary
Overview
Work History
Education
Skills
Projects
Awards
Languages
Timeline
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Taylor Tilley

Woonsocket,RI

Summary

Exceptional at managing high-stress situations and ensuring seamless communication, I excelled at Roto-Rooter by enhancing dispatch efficiency and customer satisfaction. My proactive problem-solving and exceptional time management skills led to significant improvements in response times and service quality, showcasing my ability to thrive in dynamic environments and drive positive outcomes.

Overview

6
6
years of professional experience

Work History

Dispatcher

Roto-Rooter
Providence, RI
07.2022 - 01.2023
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Assigned drivers to appropriate routes based on customer needs.
  • Investigated and resolved customer and vendor issues to retain business.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Arranged for repairs to restore service and schedules.
  • Advised personnel about accidents, weather conditions or other hazards.

Lead cleaner

Beautiful Homes Cleaning
02.2018 - 03.2020
  • Creating assignments for co-workers, using teamwork and individualized skills to complete customers' requests.
  • Working with a variety of different personalities, de-escalating arguments while remaining unbiased and professional.
  • Employee of the Year, 2019.
  • Calmly cleaning up messes with a smile!
  • Performed deep cleans when necessary in order to maintain high standards of hygiene in the facility.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Conducted weekly quality control audits to identify any potential issues with cleanliness in the facility.

PCA

Private caretaker, South Kingston
South Kingston
06.2017 - 03.2020
  • Worked as a private caretaker for a wonderful family, a beautiful woman born with cerebral palsy.
  • Assisting my client with her morning routine, personal hygiene, dressing, and making breakfast.
  • Maintaining a set schedule consisting of arts and crafts, light exercise, dancing, and lifting small weights.
  • Coping with some meltdowns and tough feelings as a personal care assistant, I am with my client during many emotions. I was able to teach her deep breathing and calming mechanisms. This helped her while also helping me with my own daily challenges.
  • Answered questions from family members regarding patient's condition or care plan.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.

Cashier, stocker, food safety coordinator

Cumberland Farms
Westerly
11.2016 - 12.2019
  • Maintaining great customer service with each and every customer, even when customers are angry or upset.
  • Remaining as an active listener to hear each complaint with an open mind, rather than being defensive, allowed customers to leave pleased with the outcome of their complaints, rather than feeling dismissed.
  • Stocking, rotating from oldest to newest, to keep inventory flowing.
  • Food safety certified, dealing with hot snacks and sandwiches, ensuring all food sold is safe and delicious for every customer.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted and balanced cashier drawers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Volunteer

The Elms Nursing home
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Collaborated with other volunteers to create a positive work environment.

Education

Diploma -

Westerly Highschool
Westerly, RI
06.2013

Skills

  • Driver communication
  • Time management
  • Stress tolerance
  • Active listening
  • Decision-making
  • Call handling
  • Problem-solving
  • Verbal and written communication
  • Customer service
  • Attention to detail

Projects

The Elms Nursing home, Volunteer work learning CNA / PCA skills helping with dietary aids, activities and catering to residents during meal time.

Awards

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Languages

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Timeline

Dispatcher

Roto-Rooter
07.2022 - 01.2023

Lead cleaner

Beautiful Homes Cleaning
02.2018 - 03.2020

PCA

Private caretaker, South Kingston
06.2017 - 03.2020

Cashier, stocker, food safety coordinator

Cumberland Farms
11.2016 - 12.2019

Volunteer

The Elms Nursing home

Diploma -

Westerly Highschool

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Taylor Tilley