Taylor Tinch
Bloomington,IL
Summary
Proactive and goal-oriented professional with excellent observational and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Certified Nursing Assistant
Lutheran Life Communities: Luther Oaks
04.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Subrogation Specialist
Afni
11.2014 - 04.2023
- Effectively prioritized tasks based on urgency or associated financial impact for optimal time management.
- Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Improved client satisfaction by providing regular updates on case status and addressing inquiries promptly and professionally.
Caregiver
Department of Human Services
09.2015 - 07.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
Wendys Restaurant
07.2011 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Nursing
Heartland Community College
Normal, IL05.2025
Heartland Community College
Normal, IL 08.2023 - 05.2024
Associate of Applied Science - General Studies
Heartland Community College
Normal, IL05.2022
Southern Illinois University of Edwardsville
Edwardsville, IL 08.2012 - 05.2014
High School Diploma -
Bloomington Highschool
Bloomington, IL05.2012
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Patient-focused care
- Companionship and emotional support
Certification
- CNA - Certified Nurse Assistant- Heartland Community College
- LPN- Licensed Practical Nurse- Heartland Community College
Timeline
Heartland Community College
08.2023 - 05.2024
Certified Nursing Assistant
Lutheran Life Communities: Luther Oaks
04.2023 - Current
Caregiver
Department of Human Services
09.2015 - 07.2017
Subrogation Specialist
Afni
11.2014 - 04.2023
Southern Illinois University of Edwardsville
08.2012 - 05.2014
Customer Service Representative
Wendys Restaurant
07.2011 - 02.2017
Associate of Applied Science - Nursing
Heartland Community College
Associate of Applied Science - General Studies
Heartland Community College
High School Diploma -
Bloomington Highschool
- CNA - Certified Nurse Assistant- Heartland Community College
- LPN- Licensed Practical Nurse- Heartland Community College
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