Taylor Towe
Chicago,IL
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Dallas, TX
07.2016 - Current
- Provided product information to customers in a timely manner.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Identified opportunities to improve customer service processes and procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Child Care Supervisor
Lifetime Fitness Center
Burr Ridge, IL
03.2010 - 06.2016
- Developed individualized plans for each child according to their abilities, interests and needs.
- Resolved conflicts between staff members while maintaining a professional atmosphere.
- Organized and supervised field trips for students with transportation safety in mind.
- Evaluated performance of staff members through regular observation and feedback sessions.
Education
High School Diploma -
Carl Sandburg High School
Orland Park, IL05-2009
Skills
- Problem Resolution
- Customer Service
- Outstanding communication skills
- Customer Complaint Resolution
- Information Updates
Care Team Member
- This job requires People with a compassionate heart, good communication skills, and the willingness to assist others in what could be one of the most difficult times in their lives. In doing so, it could be one of the most challenging and rewarding things you have the opportunity to be a part of during your career with Southwest Airlines.
Culture Team Member
- Promote engagement in Employee-focused initiatives, including recognition, Celebrate with Heart, The Southwest Way, Diversity & Inclusion, volunteerism, Hospitality, etc.
- Communicate to employees about events that are happening in the station and outside the station.
Timeline
Customer Service Agent
Southwest Airlines
07.2016 - Current
Child Care Supervisor
Lifetime Fitness Center
03.2010 - 06.2016
High School Diploma -
Carl Sandburg High School
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