Taylor Trapp
Minocqua,WI
Summary
Dynamic professional with a proven track record at Pure Tan and Wellness, excelling in customer service and staff training. Recognized for enhancing operational efficiency and fostering team collaboration. Adept at scheduling and planning, I consistently deliver exceptional results while building strong client relationships and implementing effective sales strategies.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Manager's Assistant
Pure Tan and Wellness
12.2024 - Current
- Coordinated daily schedules for management, and costumers.
- Prepared and organized opening and closing duty's.
- Executed inventory management, ensuring sufficient supplies for daily operations.
- Maintained client databases, ensuring up-to-date information for enhanced service delivery.
- Trained new staff on office protocols, promoting consistency and efficiency in operations.
- Organized events and workshops, fostering community engagement and brand visibility.
- Monitored social media platforms, responding to queries and promoting wellness services.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone calls, and emails.
Package Handler
Spee Dee Delivery
09.2024 - 12.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
Gymnastics Coach
Starz Gymnastic
03.2024 - 07.2024
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Collaborated with coaches, students, and administrators to run high-quality program.
- Evaluated gymnasts'' progress through regular assessments, adjusting training plans accordingly for optimal results.
Front Desk Receptionist
Pure Tan and Wellness
03.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
Cleaner
Best Western Hotel
01.2023 - 03.2023
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Front Desk Receptionist
Dicks Doghouse
03.2020 - 2024
- Assisted pet owners during check-in and check-out processes to ensure smooth operations.
- Handled customer inquiries efficiently, providing accurate information about services and policies.
- Coordinated and organized dog playgroups, ensuring all pets received appropriate attention and care.
- Maintained accurate and up-to-date pet records, facilitating effective communication with pet owners.
- Provided administrative support by managing office supplies and equipment to streamline front desk operations.
- Trained new reception staff on best practices for customer service and front desk procedures.
- Managed appointment scheduling to optimize daycare capacity and minimize wait times.
- Processed payments and maintained financial records accurately to support business operations.
- Utilized phone systems effectively to handle high call volumes while prioritizing urgent inquiries.
- Maintained cleanliness and organization of the front office to ensure a professional appearance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
No Degree - Phlebotomy
Nicolet Community College
Rhinelander, WI12-2023
High School Diploma -
Lakeland Union High School
Minocqua, WI05-2023
Skills
- Customer service
- Staff training and development
- Staff supervision
- Sales strategies
- Staff management
- Task delegation
- Time management
- Problem-solving
- Multitasking and organization
- Team collaboration
- Scheduling and planning
- Goal setting
Accomplishments
I have accomplished many things as, a college course my senior year for Early Childhood. Where we went to pre schools and joined their classes learning in person. I've also completed a course of phlebotomy after high school.
Timeline
Manager's Assistant
Pure Tan and Wellness
12.2024 - Current
Package Handler
Spee Dee Delivery
09.2024 - 12.2024
Gymnastics Coach
Starz Gymnastic
03.2024 - 07.2024
Front Desk Receptionist
Pure Tan and Wellness
03.2023 - 02.2024
Cleaner
Best Western Hotel
01.2023 - 03.2023
Front Desk Receptionist
Dicks Doghouse
03.2020 - 2024
No Degree - Phlebotomy
Nicolet Community College
High School Diploma -
Lakeland Union High School