Taylor Trevino
Merced,CA
Summary
I am an energetic and hard-working individual with a strong desire to succeed. I meticulous attention to detail ensures that meticulous attention to detail ensures that Im meticulous attention to detail ensures that meticulous attention to detail ensures that I consistently deliver outstanding performance and presentations with utmost professionalism. With a proven track record of effectively planning and executing multiple tasks within strict timelines, I excel in swiftly mastering new responsibilities and adeptly communicating across all levels. I prioritize discretion in every scenario, demonstrating a strong sense of integrity and confidentiality. Additionally, my collaborative nature makes me a valuable team player, always ready to exceed expectations and contribute to collective success.
Overview
7
7
years of professional experience
Work History
Payroll Analyst 2
University of California, Merced
06.2019 - Current
- Provides campus support and coordination, which includes and not limited to, employee overpayment and underpayment, one-time pay processing, off-cycle payroll request, time and attendance inquiries and resolution, non-resident alien support; New Hires, Rehires, Concurrent Hires, Reinstatements, Position Management, Job Data Changes, and Short Work Breaks.
- Efficiency in completing transactions in a timely manner and according to strict deadlines with a less than 5% error rate.
- Research and analyze payroll related questions; communicate with departments on problem resolution, addressing inquiries and resolving workforce administration and Payroll-related issues for university employees.
- Interpret campus policy and procedures; assist with reconciliation of payroll off-cycle transactions; and assist with interpretation of distribution of payroll expenses, audit records and records of earnings.
- Provide campus support to the off-cycle and overpayment
- Communicate with UCPath Center and act as a liaison between UCPath and the campus
- Able to be a resource for campus and fellow co-workers in information on how to complete paperwork and complete self-serve transactions via UCPath dashboard
- Interprets pay policies (for example, vacation, leave of absence, disability, workers compensation, union contracts, government regulations, withholding exemptions, et cetera), and ensures appropriate amounts/deductions are calculated and applied to the various accounts correctly
- Complete monthly reconciliation of pay to ensure accuracy and correct any pay-related discrepancies
- Be a resource for any pay related questions or concerns.
Bank Teller
Wells Fargo Bank, N.A.
05.2018 - 06.2019
- Greet customers warmly and assist them with their banking needs in courteous and professional manner.
Handle customer inquiries, providing accurate information about account balances, transaction details, bank products, and services. - Address customer concerns or complaints promptly and escalate complex issues to appropriate department for resolution. Foster positive customer relationships by delivering personalized service and anticipating customer needs
- Process cash and check deposits, withdrawals, loan payments, and account transfers accurately and efficiently.
Verify customer identification and ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations. Balance cash drawers and maintain accurate records of transactions in accordance with bank policies. Dispense and receive cash accurately, ensuring adherence to cash handling procedures and security protocols. - Identify opportunities to cross-sell bank products and services based on customer needs and preferences.
Educate customers about various banking products, including savings accounts, loans, credit cards, and investment options. Assist customers in completing account applications and paperwork for new products or services. - Complete administrative tasks such as filing, organizing documents, and updating customer information in bank's database. Ensure compliance with regulatory requirements and internal policies related to banking operations and customer data protection.
Waitress
Destino’s Restaurant
10.2017 - 05.2018
- Greet guests warmly upon arrival and escort them to their tables.
Provide menus and offer recommendations on food and beverage selections.
Take accurate orders from customers, ensuring special requests or dietary restrictions are noted.
Serve food and beverages promptly and accurately, adhering to established service standards.
Anticipate and fulfill guest needs throughout their dining experience, such as refilling drinks or providing extra condiments.
- Relay orders to the kitchen staff and ensure timely delivery of food items.
Coordinate with other servers to ensure the efficient flow of orders and minimize wait times.
Monitor the progress of orders and communicate any delays or issues to guests proactively.
Verify the accuracy of orders before serving them to guests, ensuring adherence to their specifications.
- Engage with guests in a friendly and professional manner, fostering a welcoming atmosphere.
Address any customer concerns or complaints promptly and escalate unresolved issues to management as needed.
Build rapport with regular customers and provide personalized service to enhance their dining experience.
Thank guests for their patronage and invite them to return before they leave the establishment.
- Set up dining areas, including arranging tables, chairs, and place settings, to ensure a clean and inviting atmosphere.
Clear tables promptly after guests finish their meals, disposing of used utensils and dishes appropriately.
Maintain cleanliness and orderliness in the dining area, including wiping down tables and sanitizing surfaces.
Assist in basic cleaning tasks such as sweeping, mopping, and restocking supplies as needed.
Waitress
Buffalo Wild Wings
01.2017 - 09.2017
- Take orders swiftly and accurately, using a handheld device or notepad to ensure precision.
Relay orders to the kitchen promptly and prioritize high-demand items during peak hours.
Serve food and beverages promptly, coordinating with kitchen and bar staff to minimize wait times.
Anticipate guest needs and proactively address any requests to enhance their dining experience. - Thrive in a high-paced environment, remaining calm and composed under pressure.
Quickly adapt to changing priorities and handle multiple tasks simultaneously without compromising service quality.
Prioritize tasks based on urgency and maintain flexibility to accommodate fluctuating guest traffic. - Communicate effectively with kitchen and bar staff to ensure seamless coordination of orders.
Support fellow servers during busy periods by assisting with tasks such as delivering food or clearing tables.
Collaborate with management to address any operational challenges and maintain efficient service flow. - Ensure accuracy in order-taking and delivery, double-checking orders to minimize errors.
Pay close attention to special requests or dietary restrictions, communicating them clearly to kitchen staff.
Monitor table turnover and seating availability, optimizing seating arrangements to accommodate incoming guests. - Thrived within high-volume environments, serving up to 275 guests per shift
- Earned a reputation as an expert in handling difficult and hard-to-please guests
- On numerous occasions, turned unhappy guests into raving fans.
Education
General Education -
Fayetteville Technical Community College
Fayetteville, NC06.2016
High School Diploma -
Merced High School
Merced, CA06.2014
Skills
- Payroll Auditing
- Microsoft Excel
- Payroll Processing
- Benefits Administration
- Employee Relations
- General Ledger Knowledge
- Teamwork orientation
- Continuous Improvement Mindset
- UCPath System Expertise
- Payroll Administration
- Data imports
- Analytical Skills
References
Available Upon Request
Timeline
Payroll Analyst 2
University of California, Merced
06.2019 - Current
Bank Teller
Wells Fargo Bank, N.A.
05.2018 - 06.2019
Waitress
Destino’s Restaurant
10.2017 - 05.2018
Waitress
Buffalo Wild Wings
01.2017 - 09.2017
General Education -
Fayetteville Technical Community College
High School Diploma -
Merced High School
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