TAYLOR TUCKER
Nashville,TN
Summary
Reliable team-player known for completing tasks in a timely manner with a positive attitude. Outgoing personality committed to providing outstanding written and verbal communication, organizational, and creative problem-solving skills. Remains professional, tactful, and calm in all situations with focus on increasing satisfaction and retention. Incredibly passionate about employee and customer support and building communities.
Overview
12
12
years of professional experience
Work History
Office Manager
Pilot
2022.06 - 2024.05
- Coordinated large office events and meetings, ensuring timely execution and optimal scheduling for all
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Provided exceptional customer service when addressing client and staff inquiries or concerns
- Developed comprehensive office and safety policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment
Receptionist/Employee Experience Lead
Empire Paving, Inc.
2021.09 - 2022.06
- Planned and executed employee experience events and spearheaded all company communication
- Reception tasks such as answering phones in a professional manner, greeting guests, and maintaining the organization of the office
Office Manager
SiriusXM/Pandora
2016.05 - 2021.03
- Supported 300+ employees across all departments throughout 9 office locations along the East Coast
- Collaborated with the Give Back Program and Employee Experience Team by planning employee events
- Coordinated with sellers on planning and executing client events for certain brands
Office Supervisor
Pandora Radio
2015.02 - 2016.05
- Organized maintenance service meetings with building management and other 3rd party vendors
- Managed conference room scheduling and meeting set-ups including catering orders and supplies for 3 East Coast offices
Office Coordinator and Receptionist
Pandora Radio
2013.04 - 2015.02
- Reception tasks such as answering phones in a professional manner and greeting guests
- On-boarded new hires, managed office related vendors, and worked with the building maintenance team to troubleshoot office related issues
Artist Partnership & Program Coordinator
Pandora Radio
2012.10 - 2013.03
- Created reports and decks for seller requests and artist inquiries by using Pandora’s internal systems
Education
Bachelor of Arts - Major: Communications; Minor: Theatre
University of Rhode Island
Kingston, RI05.2012
Study Abroad Program: AIFS
Richmond University
London, England05.2011
Skills
Google Drive
Workday, Zoom
Microsoft Suite: Word, Excel, Powerpoint
Gmail, Outlook
Leadership
Customer Service
Team Bonding
Time Management
Communication
Employee Experience Planning
Emergency Response Planning
First Aid/CPR/AED Certified
Timeline
Office Manager
Pilot
2022.06 - 2024.05
Receptionist/Employee Experience Lead
Empire Paving, Inc.
2021.09 - 2022.06
Office Manager
SiriusXM/Pandora
2016.05 - 2021.03
Office Supervisor
Pandora Radio
2015.02 - 2016.05
Office Coordinator and Receptionist
Pandora Radio
2013.04 - 2015.02
Artist Partnership & Program Coordinator
Pandora Radio
2012.10 - 2013.03
Bachelor of Arts - Major: Communications; Minor: Theatre
University of Rhode Island
Study Abroad Program: AIFS
Richmond University
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