Taylor Tutkowski
Milwaukee,WI
Summary
Detail-oriented team player looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills .
Overview
10
10
years of professional experience
Work History
Captioning Assistant
CapTel Inc.
08.2015 - Current
- Planned, placed and synchronized all captions with dialogues.
- Provided captions for the hard-of-hearing using DRAGON-voice recognition software while simultaneously proofreading and making necessary corrections.
- Record verbatim proceedings of telephone conversations of the hearing impaired via captioning systems while maintaining confidentiality of both documentation and systems.
- Maintain quality standards of 99.9% accuracy and speed within department specifications.
- Maintain good keyboarding skills and able to type at a minimum rate of 75 WPM with a low error rate below 1%.
- Combined verbal and typed reiteration of call content at an average speed of 220 wpm with a personal error rate below 1%.
- Isolated mistakes or inconsistencies to correct incorrect information.
- Exceeded call quality and wpm requirements consistently.
- Valued client confidentiality by not disclosing personal information that was shared during phone conversations.
- Send technical support tickets in regard to technical issues with work equipment and touch screen inserts.
Customer Service Representative/Debt Collection Specialist
Capital One At Iqor
12.2018 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Able to communicate effectively to persuade customers to pay off their debts.
- Maintained a 100% customer satisfaction rating through consistently professional and empathetic communications, contributing to the company's positive reputation.
Crew Trainer
McDonald's
07.2013 - 08.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Met 100% of daily goals by cooperating with other crew members and managers.
- Ensured items were always in stock by informing the manager of low stocks as early as possible.
- Helped over 95% of customers find something to order, including customers with dietary restrictions and allergies.
Education
Bachelor of Science - Sociology
University of Wisconsin-Milwaukee
Milwaukee, WI12.2022
Skills
- Speaking Clearly
- Data Entry
- Professional Communication Skills
- Computer skills (Microsoft Office, Excel, ArcGIS, SPSS)
- Analytical Skills
- Emotional Intelligence
- Time Management
- FCC Regulations
Timeline
Customer Service Representative/Debt Collection Specialist
Capital One At Iqor
12.2018 - 03.2019
Captioning Assistant
CapTel Inc.
08.2015 - Current
Crew Trainer
McDonald's
07.2013 - 08.2015
Bachelor of Science - Sociology
University of Wisconsin-Milwaukee
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