Taylor Upchurch
Houston,TX
Summary
Dedicated and passionate professional with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Car Sales Consultant
Direct Car Company
Houston, TX
11.2022 - Current
- Provide excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Follow up with previous customers through surveys or emails seeking feedback on service provided.
- Negotiate purchase prices and explained sales, warranty, and optional products
- Close sales by overcoming objections, asking for sales, negotiating prices, and completing purchase contract.
- Work with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
District Parole Officer II
Texas Department Of Criminal Justice, TDCJ
Houston, TX
04.2019 - 07.2021
- Interacted regularly with families of offenders during home visits in order to ensure that all parties are aware of expectations set forth by the court system.
- Developed case plans and monitored progress of parolees towards achieving goals.
- Enforced sanctions for violations of release conditions by initiating revocation procedures as needed.
- Attended court hearings related to client cases.
- Submitted monthly caseload activity reports summarizing actions taken on behalf of each client.
Child Protective Services Investigator I
Department Of Family And Protective Services, DFPS
Houston, TX
04.2017 - 12.2017
- Responded quickly in crisis situations involving children who may be in abusive or neglectful situations
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home
- Interviewed over 500 children, members of families, medical personnel and law enforcement to gain valuable information for each case
- Reported child abuse in accordance with legal standards of mandatory reporters.
Facilitator
MSU-GEAR UP College Day Program
East Lansing, MI
01.2012 - 07.2015
- Encouraged collaborative problem solving through active listening techniques.
- Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
- Developed and implemented age-appropriate activities to promote physical, cognitive, language and social development of children.
- Created an atmosphere that encourages emotional security and self-esteem within the group setting.
- Facilitated group discussions and activities to ensure successful outcomes.
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MI06-2015
Skills
- Student-Centered Learning
- Behavior Management
- Group and Individual Instruction
- Organization
- Effective Listening
- Student Engagement
- Observation
- Time Management
- Motivational Interviewing
- Communication
- Performance Assessments
- Reporting and Documentation
- Program Development
- Positive Role Model and Mentor
Accomplishments
- National Honor Society Graduate, Phi Sigma Theta Fraternity, Inc. 2012-2015
- Lifetime Member of Delta Sigma Theta Sorority, Inc., Epsilon Epsilon Chapter 2014
- Fundraising Coordinator for Delta Sigma Theta Sorority, Inc., Epsilon Epsilon Chapter 2014-2015
Certification
- Texas Department of Criminal Justice-TCOLE #3807 June 16, 2019
Timeline
Car Sales Consultant
Direct Car Company
11.2022 - Current
District Parole Officer II
Texas Department Of Criminal Justice, TDCJ
04.2019 - 07.2021
Child Protective Services Investigator I
Department Of Family And Protective Services, DFPS
04.2017 - 12.2017
Facilitator
MSU-GEAR UP College Day Program
01.2012 - 07.2015
Bachelor of Arts - Psychology
Michigan State University
- Texas Department of Criminal Justice-TCOLE #3807 June 16, 2019
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