Taylor Valdez
Medford,NJ
Summary
Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Experienced in a variety of settings including retail, healthcare, global security, and automotive industries.
Overview
12
12
years of professional experience
Work History
Sales Consultant/ Finance
CarShop
Westampton, NJ
12.2020 - Current
- Continuously foster a positive and encouraging atmosphere, with readiness to assist customers and fellow associates in delivery of financial products and services.
- Managed over 30 to 40 customer calls per day
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Maintained relationships with customers and procure new referrals by identifying needs and offering appropriate services.
Operations Manager
Security Resources, LLC
Cherry Hill, NJ
08.2018 - 10.2020
- Managed operations for a high volume, North American security agency
- Lead team of 20 account representatives, multiple account coordinators, and account managers
- Transformed business operations by introducing new technology, workflow management, and training and development processes
- Completed bi-weekly payroll for 20 employees.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Account Coordinator
Security Resources, Inc
Cherry Hill, NJ
04.2017 - 07.2018
- Served as primary contact for escalation and resolution of client issues
- Conducted bi-weekly quality assurance audits of 250+ national client accounts, helped with project management, and development of account representatives.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
Sr. Investigations Analyst
Target Corporation
Philadelphia, PA
04.2016 - 04.2017
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Responsible for assisting 1500+ stores with internal and external loss.
- Served as assistant operations manager when senior leadership wasn't present
Security Supervisor
Virtua Hospital Systems
Marlton, NJ
01.2015 - 04.2016
- Conducted daily, monthly, and annual security audits to identify potential problems related to physical security, staff safety and asset protection.
- Responsibilities included staffing and overseeing all administrative needs
- Developed improved training methods with focus on public safety and officer awareness.
- Screened vendors and contractors before granting access to restricted areas within the hospital.
- Member of Shared Governance board where we discussed ideas for various process improvements and review current practices in our respective departments.
Point of Sale Analyst
Agilence Inc
Mt. Laurel, NJ
05.2014 - 12.2014
- Analyzed transaction logs and electronic journals to identify fraud activity, operational shortage, root-cause analysis, and initiating investigations for various retail clients
- Experienced in multiple POS types and exception reporting.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Prepared reports, metrics and research to support fraud initiatives and projects.
- Recommended new software tools and enhancements to improve fraud detection, prevention and reporting efforts.
Asset Protection Specialist
Target Corporation
Mount Laurel, NJ
08.2010 - 05.2014
- Minimized theft and fraud by performing analysis of several KPIs
- Diffused high tension, high stress situations using verbal de-escalation and non-violent intervention techniques
- District trainer for new Target Assets Protection Team Members
- Maintained strong rapport with local law enforcement agencies and other retailers’ ORC departments.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Kept patrons and employees safe and from criminal activity and executed crowd management plans for product releases and holiday shopping events.
Education
Information Technology: A+ And Network+ -
Career Step
Lehi, UT2016
Associate - Biotechnology
Drexel BCC
NJ2012
High School Diploma - College
King's Christian School
Cherry Hill, NJ2009
Skills
- Microsoft Office Suite
- Inventory Control
- Account Management
- Vendor Management
- Team Leadership
- Process Improvement
- Business Analysis
- Customer Service
- Consultation
- Operations Management
- Mentoring
- Security
- Contract negotiation
- Procurement
- Influencing and negotiating
- Conducting Reviews
- Transaction Monitoring
- Technical Support
- Financial Crimes Investigations
Timeline
Sales Consultant/ Finance
CarShop
12.2020 - Current
Operations Manager
Security Resources, LLC
08.2018 - 10.2020
Account Coordinator
Security Resources, Inc
04.2017 - 07.2018
Sr. Investigations Analyst
Target Corporation
04.2016 - 04.2017
Security Supervisor
Virtua Hospital Systems
01.2015 - 04.2016
Point of Sale Analyst
Agilence Inc
05.2014 - 12.2014
Asset Protection Specialist
Target Corporation
08.2010 - 05.2014
Information Technology: A+ And Network+ -
Career Step
Associate - Biotechnology
Drexel BCC
High School Diploma - College
King's Christian School
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