Taylor Valentine
catawba,OH
Summary
Detail-oriented manager with expertise in optimizing operations and enhancing customer service. Proven track record of improving team performance and customer satisfaction through effective communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Ange's Pizza
Hilliard, Ohio
08.2010 - 05.2025
- Managed daily operations, including staff scheduling, sales, inventory, and accounting.
- Oversaw procurement of quality ingredients and maintained vendor relationships to secure favorable terms.
- Implemented customer service training programs, enhancing staff skills and engagement.
- Developed marketing strategies to boost sales of new menu items and specials.
- Maintained cleanliness and ensured compliance with health and safety regulations.
- Monitored weekly financial performance to ensure fiscal responsibility and profitability.
- Handled customer inquiries professionally, swiftly resolving complaints to uphold business reputation.
Supervisor
Penzone Salon And Spas
Powell, OH
02.2011 - 06.2013
- Trained new employees on service standards and customer interaction techniques to enhance team productivity.
- Supervised daily operations of call center team, ensuring high-quality service delivery.
- Monitored call metrics and quality assurance to identify areas for performance improvement.
- Provided coaching and mentoring to call center team members for skill enhancement.
- Handled escalated customer service concerns, preserving satisfaction and fostering long-term relationships.
- Met or exceeded benchmarks for call speed, accuracy, and volume consistently.
- Investigated complex inquiries from customers, providing effective solutions.
Food Service Supervisor
Tim Horton's
New Albany, Ohio
02.2006 - 07.2010
- Trained and mentored new staff in food safety practices and operational procedures.
- Supervised daily food preparation and service operations to ensure efficiency.
- Managed inventory levels to guarantee availability of menu items.
- Implemented customer service training sessions to enhance staff performance.
- Monitored food handling, storage, and preparation to uphold health standards.
- Facilitated training for workers in food preparation, money handling, and sanitation roles.
- Oversaw cleanliness of work and guest areas to maintain established hygiene standards.
- Collaborated with server trainees to swiftly address customer concerns.
Education
High School Diploma -
New Albany High School
06-2009
Some College (No Degree) - Medical Billing And Coding
Penn Foster Career School
Scranton, PASkills
- Customer relationship management
- Compliance monitoring
- Staff management
- Operational efficiency
- Employee training
- Effective communication
- Problem solving
- Team building
- Documentation and reporting
- Basic computer literacy
- Self-motivation and discipline
- Customer-oriented
- Decision-making
Timeline
Supervisor
Penzone Salon And Spas
02.2011 - 06.2013
Owner/Operator
Ange's Pizza
08.2010 - 05.2025
Food Service Supervisor
Tim Horton's
02.2006 - 07.2010
High School Diploma -
New Albany High School
Some College (No Degree) - Medical Billing And Coding
Penn Foster Career School