Taylor VanPutten

• Ensure regulatory compliance across credit union operations.

• Support member services by resolving compliance-related inquiries and ensuring a smooth customer experience.

• Collaborate with internal departments to improve compliance processes and enhance service quality.

• Worked productively in fast-moving work environment to process large volumes of claims.
• Followed up with customers on unresolved issues.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.

• Analyze daily BSA (Bank Secrecy Act) reports to identify potentially suspicious activity and recommend when Currency Transaction Reports (CTRs) should be filed.
• Monitor transactions on dormant accounts to ensure activity is legitimate and appropriately documented.
• Review daily file maintenance logs to verify accuracy and integrity of account changes.
• Examine daily wire transfer logs to ensure proper documentation and identify any unusual or potentially suspicious transactions, recommending further review as needed.
• Conduct weekly reviews of OFAC (Office of Foreign Assets Control) reports, investigate any potential matches (hits), and take appropriate follow-up actions.

• Accurately disbursed cash and checks while ensuring the security and integrity of the cash drawer at all times.
• Reconciled cash drawers daily, promptly identifying and resolving any discrepancies.
• Assisted customers with inquiries related to account balances, transaction history, service charges, and interest rates, providing clear and accurate information.
• Processed customer transactions efficiently and accurately to reduce wait times and enhance overall service experience.
• Fostered a friendly and professional environment by greeting customers warmly and addressing them by name whenever possible, contributing to a positive branch atmosphere