Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Van Tholen

Willow Springs,IL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Customer Supply Chain Associate

Morton Salt
03.2024 - 09.2024
  • Manage customer orders from receipt to shipment, ensuring accuracy and adherence to procedures.
  • Managed 350 orders on monthly average from assigned customer accounts.
  • Facilitate clear and timely communication with all stakeholders.
  • Process orders efficiently and suggest procedural enhancements.
  • Provide accurate and timely updates on order status and product information.
  • Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
  • Stay updated on product knowledge, processes, and supplier information
  • Collaborated with cross-functional teams to identify areas of improvement in the supply chain process, leading to increased operational efficiency.
  • Identify opportunities for cross-selling and up-selling
  • Act as a liaison with customers, leveraging supply chain expertise to optimize service and cost
  • Present recommendations for logistical and process improvements, balancing service levels and costs
  • Analyze customer and logistics data to drive improvements in key performance indicators and service agreements
  • Address customer inquiries and complaints promptly and effectively
  • Proactively engage with customers to gather feedback and identify opportunities for improvement
  • Participate in data analysis and contribute to continuous improvement initiatives

Customer Operations Team Lead

Coyote Logistics
01.2021 - 05.2023
  • Managed US Foods operations team, organized group structure & corresponded team task delegation in order to maximize profits & increase productivity
  • Trained approximately 7 new employees at a time on company policies, procedures, and best practices to facilitate their rapid integration into the team.
  • Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
  • Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
  • Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
  • Championed continuous improvement initiatives within the team, promoting a culture of innovation and excellence in operations management.
  • Collaborated interdepartmentally to pioneer new ideas and implemented findings to catalyze long term success
  • Acknowledged and replied to financial inquiries & pricing from the associated customers
  • Utilized data-driven decision-making to optimize resource allocation and prioritize workloads for maximum impact.
  • Analyzed department metrics and performance and reported findings to management.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Analyzed data and reporting tools to provide solutions for service improvements
  • Successfully compiled and presented quarterly business reviews for customer providing improvement opportunities

Customer Operations Representative

Coyote Logistics
04.2018 - 01.2021
  • Accounts worked on-Sears Outlet Stores, US Foods
  • Supported daily transportation needs of assigned geographic regions as applicable to corresponding clients
  • Completed annual and spot pricing for customer
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Established lasting relationships with clients by consistently providing attentive support that exceeded expectations.
  • Handled escalated complaints with diplomacy and professionalism, restoring client trust and loyalty.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with sales teams to identify upselling opportunities, contributing to company revenue growth.
  • Participated in regular team meetings to share best practices for enhancing customer service skills.
  • Partnered with other departments for seamless issue resolution, fostering collaborative work environment focused on client satisfaction.

Advertising Intern

Bark Publications
10.2016 - 04.2017
  • Generated on-air promotional scripts to promote client marketing and advertising initiatives.
  • Maintained status reports for client projects.
  • Assisted in the development of marketing materials, including brochures and posters.
  • Demonstrated a proactive mindset by eagerly taking on additional responsibilities outside primary role to support team success.
  • Conducted market research to attract clients in new territories.

Sales Specialist

Under Armour
10.2016 - 04.2017
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Education

Bachelor of Arts - Advertising

Columbia College Chicago
Chicago, IL
12.2017

Skills

  • Customer Relationship Management
  • Account Management
  • Problem-Solving
  • Data Entry
  • Multitasking
  • Order Management
  • Attention to Detail
  • Reliability
  • Continuous Improvement
  • SAP
  • Data Collection & Analysis
  • Presenting Data
  • Analytical Thinking
  • Staff Management
  • Inventory analysis
  • Effective Communication
  • Transportation Planning
  • Transportation Management
  • Supply Chain Optimization
  • SAP Experience
  • Supply Chain Management
  • Teamwork and Collaboration

Timeline

Customer Supply Chain Associate

Morton Salt
03.2024 - 09.2024

Customer Operations Team Lead

Coyote Logistics
01.2021 - 05.2023

Customer Operations Representative

Coyote Logistics
04.2018 - 01.2021

Advertising Intern

Bark Publications
10.2016 - 04.2017

Sales Specialist

Under Armour
10.2016 - 04.2017

Bachelor of Arts - Advertising

Columbia College Chicago

Similar Profiles

CREATE PROFILE