Taylor Vissers
Callahan,FL
Summary
Proven leader in rehabilitation and sales, adept at fostering professional development and driving revenue growth. At Broad River Rehab, spearheaded service expansion and optimized patient care, increasing caseload by 30%. Skilled in clinical expertise, staff supervision, and building strong professional networks. Achieved a 19.7% margin, demonstrating exceptional decision-making and quality control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure a full time position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Director of Rehabilitation
Broad River Rehab
06.2022 - Current
- Managed departmental budget, ensuring optimal resource allocation for maximum patient benefit.
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
- Performed or oversaw initial patient assessments and evaluated response to treatment interventions.
- Fostered a culture of professional development, supporting staff members in pursuing advanced certifications and continuing education opportunities.
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
- Spearheaded the successful expansion of rehabilitation services to meet growing community needs.
- Optimized workflow efficiencies through strategic scheduling, reducing wait times for therapy sessions.
- Conducted regular performance reviews of staff members, offering constructive feedback and setting clear expectations for ongoing improvement.
- Contributed to the success of multidisciplinary team meetings by facilitating open communication between providers about patient progress and care plan adjustments.
- Increased staff retention through effective training, mentorship, and performance evaluation systems.
- Developed strong relationships with referring physicians, leading to increased referrals and revenue growth.
- Streamlined operational processes for increased efficiency in patient care delivery.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Collaborated with marketing teams to increase community awareness of available rehabilitation services, driving business growth.
- Increased patient caseload 30%.
- Maintained a 19.7% margin.
Director of Rehabilitation
Genesis Rehabilitation Services
10.2019 - 06.2022
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
- Optimized workflow efficiencies through strategic scheduling, reducing wait times for therapy sessions.
- Improved patient satisfaction rates by actively addressing concerns and implementing feedback-driven improvements.
- Coordinated comprehensive discharge planning to ensure a smooth transition from rehabilitation to home or other facilities.
- Ensured compliance with state and federal regulations by maintaining accurate documentation and timely reporting.
- Spearheaded and implemented new projects to expand scope of engagement.
- Led continuous quality improvement initiatives resulting in improved facility performance metrics.
- Collaborated with marketing teams to increase community awareness of available rehabilitation services, driving business growth.
- Developed strong relationships with referring physicians, leading to increased referrals and revenue growth.
Sales Associate
Luxottica Group
03.2016 - 01.2022
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Exceeded sales goals by 15% annually.
Education
BBA - Healthcare Administration
Florida State College At Jacksonville
Jacksonville, FL05.2024
Associate of Applied Science - Physical Therapy Assistant
Gulf Coast State College
Panama City, FL05.2018
Skills
- Clinical expertise
- Therapeutic Techniques
- Outcome Measurement
- Professional Networking
- Decision-Making
- Employee Recruitment and Hiring
- Quality Control
- Multidisciplinary team collaboration
- Staff Supervision
- Patient Relations
- Performance monitoring
- Budget Development
- Profitability Strategies
- Profit improvements
Timeline
Director of Rehabilitation
Broad River Rehab
06.2022 - Current
Director of Rehabilitation
Genesis Rehabilitation Services
10.2019 - 06.2022
Sales Associate
Luxottica Group
03.2016 - 01.2022
BBA - Healthcare Administration
Florida State College At Jacksonville
Associate of Applied Science - Physical Therapy Assistant
Gulf Coast State College
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