Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Volmer

Akron

Summary

I am a compassionate Case Manager accustomed to treating diverse client needs while managing multiple cases loads and roles. Communication is something that comes naturally to me, and I enjoy using this skill to help people, as well as my clients. Through my experience, I have developed strong documentation and problem-solving abilities, and this has aided in my ability to perform with high productivity and efficiency. I am dedicated, adaptable, and possess the ability to learn quickly. I am eager to contribute my skills to a dynamic team.

Overview

5
5
years of professional experience

Work History

Case Manager

The Buckeye Law Group
Cleveland
08.2024 - Current
  • Maintained up-to-date case records with case activity status.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Monitored progress of pending cases through regular follow-up with appropriate agencies.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Consulted with attorneys and case teams to establish workflows supporting efficient document reviews.
  • Compiled evidence such as police reports, photographs, accident reconstruction reports.
  • Responded to client calls and inquiries to deliver applicable information.
  • Proofread all legal documents prior to submission to ensure accuracy and completeness.
  • Reported any incidents involving vehicle damage or personal injury immediately.

Legal Assistant

Bevan and Associates LLC
Boston Heights
04.2022 - 08.2024
  • Provided administrative support to boost firm's document production and legal correspondence.
  • Corresponded daily with clients, health service providers, VA record departments, Union record departments, and internal legal team.
  • Assisted with production of legal documents and helped send them out to clients or medical facilities.
  • Knowledgeable dealing with asbestos companies, products, releases, and affidavits.
  • Performed basic bookkeeping duties including tracking payments received from clients, updating clients on upcoming payments.
  • Maintained accurate client files on firm's database, helped client's understand how to qualify for a claim.

Account Coordinator

Vivial
Dayton
03.2020 - 04.2023
  • Presented and promoted company's products and services to current and prospective customers and conveyed image of quality and integrity while generating sales.
  • Provided administrative support, including scheduling, email correspondence, and document preparation.
  • Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
  • Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
  • Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
  • Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.

Education

Bachelor of Arts - Mass Communication

The University of Akron
Akron, OH
12-2017

Skills

  • Case documentation
  • Project management
  • Attention to detail
  • Multitasking Abilities
  • Effective communication
  • Case management tracking
  • Legal terminology
  • WestLaw Search
  • Problem-solving aptitude
  • Client relations
  • Adaptability and flexibility
  • CSS editing
  • Critical and creative thinking
  • Filevine, SalesForce, experience

Timeline

Case Manager

The Buckeye Law Group
08.2024 - Current

Legal Assistant

Bevan and Associates LLC
04.2022 - 08.2024

Account Coordinator

Vivial
03.2020 - 04.2023

Bachelor of Arts - Mass Communication

The University of Akron

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