Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taylor Vuley

Colchester

Summary

Dynamic Patient Service Representative with extensive experience at Timberlane Pediatrics, excelling in HIPAA compliance and insurance verification. Proven ability to enhance patient satisfaction through compassionate communication and efficient appointment scheduling. Recognized for fostering a welcoming environment and maintaining confidentiality, contributing to a trusted healthcare experience.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Diligent [Desired Position] with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Overview

4
4
years of professional experience

Work History

Patient Service Representative

Timberlane Pediatrics
08.2024 - 05.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Desk Receptionist

Mountain View Natural Medicine
06.2023 - 07.2024
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.


Medical Office Receptionist

Dorset Street Dermatology
05.2021 - 06.2023
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Reviewed and sent medical records to other physicians upon request.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.

Education

High School Diploma -

Colchester High School
Colchester, VT
06-2015

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Payment collection

Languages

English
Full Professional

Timeline

Patient Service Representative

Timberlane Pediatrics
08.2024 - 05.2025

Front Desk Receptionist

Mountain View Natural Medicine
06.2023 - 07.2024

Medical Office Receptionist

Dorset Street Dermatology
05.2021 - 06.2023

High School Diploma -

Colchester High School