Updated and maintained office policies and procedures.
Maintained business office inventory and equipment by checking stock for needed supplies.
Explained policies and procedures to visitors.
Greeted visitors entering establishment to determine nature and purpose of visit.
Preserved office security by following safety procedures and controlling access via reception desk.
Handled incoming and outgoing mail and packages.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Handled payment processing and provided customers with receipts and proper bills and change.
Investigated and analyzed client complaints to identify and resolve issues.
Greeted customers warmly and made them feel welcome.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Responded to customer inquiries via phone, email, and in person.
Babysitter
Sarah Shwedel
Danville
09.2023 - Current
Maintained a clean and organized environment to ensure the well-being of children under care
Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements
Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care
Offered emotional support by actively listening to children's concerns and responding empathetically while fostering their problem-solving abilities
Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits
Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household
Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns
Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care
Played games, worked on puzzles, and read books to young children
Communicated positively with children and guardians
Organized and cleaned home after activities by picking up toys and straightening up play room
Prepared healthy, age-appropriate snacks and meals
Reassured children when upset providing emotional support and stability
Assisted with meal preparation, light housekeeping and laundry to support family with additional chores
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
Communicated with parents regarding children's progress and development, raising any issues
Day Camp Staff
Town of Danville
Danville, CA
06.2022 - 07.2024
Enhanced camper experience by organizing and leading engaging activities tailored to various age groups
Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants
Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns
Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers
Assisted in the successful management of daily operations such activity scheduling, and site maintenance
Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development
Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community
Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies
Kept accurate records of each camper's medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants
Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values
Ensured smooth transitions between activities by efficiently managing time and resources throughout each day
Worked with children of varying age, interest, skill, and developmental levels
Led groups of children safely through a variety of camp activities
Collaborated with other camp counselors to design fun and enriching learning activities for campers
Communicated with parents about campers' activities and reported concerns and suggestions to the supervisor
Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities
Implemented rules and regulations to enforce discipline and compliance
Documented activities, injuries and accidents to inform parents and maintain consistent records
Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention
Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature
Assisted with maintenance and upkeep of campgrounds to promote a clean environment
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers