Taylor Waggoner
Insurance Agent
Sacramanto,CA
Summary
Enthusiastic Individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
7
7
years of professional experience
Work History
Insurance Agent
GEICO
Sacramento, CA
10.2020 - Current
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Sold auto, home and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Identified and solicited sales prospects in agency databases.
LPR Dispatcher
American Recovery Services
El Dorado Hills, CA
10.2019 - 10.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Kept track of all available field personnel and all in-progress and completed calls.
- Documented all changes in computer tracking system.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Maintained excellent attendance record, consistently arriving to work on time.
- Directed all dispatching, routing and tracking of fleet vehicles.
Skip Trace Investigator
American Recovery Services
El Dorado Hills, CA
01.2018 - 10.2019
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Uploaded all evidence into case management system each day.
- Investigated 10,000 cases per year, including Fraud and Bankruptcy accounts .
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Redemption Specialist
American Recovery Services
El Dorado Hills, CA
06.2017 - 01.2018
- Advised customers on processes of retrieving either their vehicle or personal property from the vehicle after it had been repossessed.
- Mitigated call escalation using different techniques to calm the customer.
- Assisted in insuring that Impound lots were payed accurately and on time.
- Made corrections in billing due to errors from invoices received.
Salesman
Ecoattics Inc.
Roseville, CA
09.2013 - 05.2015
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Property & Casualty Insurance License - Insurance
PrelicenseTraining.com
Online09.2020
High School Diploma -
RAMSE
Roseville, CA05.2012
Skills
- Verifying coverage
- Prioritizing calls
- Dispatching procedures
- Accurate documenting
- Problem resolution
- Updating logs
- Dispatching field personnel
- Organization
- Background checks
- Private investigation laws
- Project organization
- Negotiation
Timeline
Insurance Agent
GEICO
10.2020 - Current
LPR Dispatcher
American Recovery Services
10.2019 - 10.2020
Skip Trace Investigator
American Recovery Services
01.2018 - 10.2019
Redemption Specialist
American Recovery Services
06.2017 - 01.2018
Salesman
Ecoattics Inc.
09.2013 - 05.2015
Property & Casualty Insurance License - Insurance
PrelicenseTraining.com
High School Diploma -
RAMSE
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