Taylor Wagoner

Promotion from Simon OIC Supervisor to SD within Simon Portfolio

• Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
• Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
• Oversaw safety of guests, employees and and assets on a 1.8 million square foot retail property by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
• Maintain relations between state and federal law enforcement partners, along with 140 tenants, the client, and security teams in and around the area.
• Managed and maintained budget, profit and loss analysis, and key performance indicators as they related to both company and client goals and needs.
• Oversaw 24/7 security operations, including a team of security professionals across 3 shifts.
• Evaluated vendor proposals for security products or services, making informed decisions that balanced quality with costefficiency.
• Oversaw budget allocation for security equipment and services, while optimizing resource utilization.
• Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Responsible for the professional development of all security team members, provided consistent training, meetings, information to enhance abilities amongst the team.

• Investigate crimes as they involve an interest of the United States Army
• Conduct interviews with witnesses, victims, and suspects.
• Collects and preserves physical evidence, photographs, and laboratory submissions.
• Developed intelligence networks, effectively gathering crucial information to support ongoing cases.
• Maintained exemplary physical fitness levels, meeting rigorous job demands and enhancing performance capabilities.
• Applied critical thinking skills to analyze complex scenarios, identifying patterns and connections pertinent to case objectives.
• Prepared comprehensive reports, ensuring accurate documentation of investigative findings and legal compliance.
• Work as a part of a team to ensure organization success.
• Consistent training and development of skills both individually and as part of a team.

Simon Operational Intelligence Center - Promotion from Specialist to Supervisor

• Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handle customer and client complaints, resolve issues, and make policy adjustments to meet everchanging needs.
• Evaluate employee performance and maintain upwards of 60 employees.
• Utilize standard operating procedures as provided by client and company.
• Responsible for scheduling, payroll, auditing, and tracking hours for 90+ employees.

• Deployed 12-months to support LEO in Qatar 2020-2021.
• Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
• Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
• Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
• Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
• Documented and organized security information accurately and efficiently.
• Maintained 100% accountability of assigned equipment worth more than $500,000.
• Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.

Simon Operational Intelligence Center

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
• Monitor Closed Circuit Television, active radio transmissions, and receive phone calls for up to 15 Simon Properties at a given time.
• Assist with emergency situation management and resource allocation.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.