Taylor Wakeford
Granite City,IL
Summary
Certified Pharmacy Technician with 12 years of experience performing multiple duties required for the smooth operation of the pharmacy, and providing courteous patient support, while under the direct supervision of a Pharmacist.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Collinsville, IL
04.2012 - Current
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
- Adhered to the company policy regarding good faith dispensing during all prescription dispensing activities.
- Developed strong relationships with valued customers to cultivate customer loyalty.
- Helped the pharmacy department with inventory processes to ensure a smooth process flow and customer experiences.
- Registered all related sales on the assigned cash register; collected and handled cash.
- Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures.
- Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
- Resolved customer issues and answered questions to ensure a positive customer experience.
- Made telephone calls to Physicians, customers, and patients.
- Cleaned and sterilized work areas, glassware and equipment to protect the pharmacy's staff and customers.
- Answered questions from customers such as where to find desired products and explained the pharmacy's policies.
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.
- Prevented customer service delays by effectively using slow periods to get ahead of routine tasks, such as restocking supplies.
- Taught new employees important procedures such as processing insurance claims and how to fill prescriptions.
- Protected business from unnecessary liability by carefully following security and safety standards.
- Helped resolve problems such as third party rejections by carefully collecting information and developing knowledgeable solutions.
- Filed records to keep system efficient and information organized.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Satisfied customers and patients by delivering speedy and expert service for all pharmacy needs.
Education
Associate Degree in Nursing -
Southwestern Illinois College
Belleville, IL05-2024
Skills
- Insurance billing
- Pharmacy operations
- Proper labeling
- Drug inventory control
- HIPAA compliance
- Serve customers
- Restock shelves
- Fill orders
- Policy enforcement
- Connexus operation
- Problem-solving
- Multitasking
- File updating
- Verbal communication
- Documentation
Certification
- National Healthcareer Association Certified Pharmacy Technician November 2014- Present
Timeline
Certified Pharmacy Technician
Walmart
04.2012 - Current
Associate Degree in Nursing -
Southwestern Illinois College
Similar Profiles
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Thenette LewisThenette Lewis
Large Format Sales Representative at Bimbo BakeriesLarge Format Sales Representative at Bimbo Bakeries