Taylor Walby
Summary
Dynamic Customer Service Specialist with a proven track record at AsTech Driven by Repairify, adept at resolving escalated issues and enhancing customer satisfaction. Skilled in project management and active listening, I developed Standard Operating Procedures that improved team efficiency and trained new employees to excel in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
AsTech Driven by Repairify
09.2021 - 03.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Handled numerous projects under strict deadlines
- Created Standard Operating Procedures to be shared across the team for reference
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Used multiple versions of Salesforce
- Inventory management for our fulfillment offices
Education
High School Diploma -
Princeton High School
Princeton, TXSkills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Quick learner
- Active listening
- Critical thinking
- Customer education
- Call center operations
- Project management
- Complaint handling
Timeline
Customer Service Specialist
AsTech Driven by Repairify
09.2021 - 03.2025
High School Diploma -
Princeton High School
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