Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Walker

Covington,KY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Nursing Assistant

St. Elizabeth's Hospital
Florence, KY
03.2022 - 10.2022
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Documented care actions by completing records and logs in medical software system.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Teacher

All About Kids
, KY
05.2019 - 09.2019
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.

Contact Representative

Internal Revenue Service
Covington, KY
11.2018 - 04.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted customers by answering questions and responding to inquiries.
  • Responded to customer calls and emails to answer questions about products and services.

Tech Support

Convergys
Erlanger, KY
01.2018 - 04.2018
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Assistant teacher

Rainbow Child Care Center
Edgewood, KY
09.2016 - 02.2017
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
  • Provided one-on-one and group-based learning support focused on student progress.

Collector

CitiBank
Florence, KY
10.2015 - 01.2016
  • .
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Maintained high volume of calls and met demands of busy and productive group.

Data Collector

Convergys
Erlanger, KY
04.2015 - 08.2015
  • Conducted surveys and documented all responses.
  • Gathered and submitted observational information in addition to required data points.
  • Uploaded or transmitted data using secure protocols.

Host

Texas Roadhouse
Fort Wright, KY
09.2014 - 04.2015
  • Assisted managers with quickly resolving service- and food-related issues.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Checked and restocked server areas and organized and got change for front counter.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Used cash registers and credit card machines to cash out customers.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.

Education

High school diploma or GED -

Scott High School
2014

Skills

  • Caregiver Relations
  • Output Monitoring and Reporting
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Defect Analysis and Resolution
  • Troubleshooting Network Issues
  • Differentiated Learning Techniques
  • Microsoft Windows and Office

Certification

BLS certified

Timeline

Nursing Assistant

St. Elizabeth's Hospital
03.2022 - 10.2022

Teacher

All About Kids
05.2019 - 09.2019

Contact Representative

Internal Revenue Service
11.2018 - 04.2019

Tech Support

Convergys
01.2018 - 04.2018

Assistant teacher

Rainbow Child Care Center
09.2016 - 02.2017

Collector

CitiBank
10.2015 - 01.2016

Data Collector

Convergys
04.2015 - 08.2015

Host

Texas Roadhouse
09.2014 - 04.2015

High school diploma or GED -

Scott High School

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Taylor Walker