Taylor Walker
Erie,CO
Summary
An organized and responsible professional with years of experience playing and facilitating golf. Adept at providing excellent, individualized customer service with fantastic memory and eye for detail. Successful in event planning and marketing. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Expert at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Golf Services
Coal Creek Golf Course
Louisville, CO
03.2024 - Current
- Worked directly with pro staff to develop and implement individualized and group golf instruction plans for students of all ages and skill levels.
- Conducted weekly group clinics to teach the fundamentals of the game, such as grip, stance, swing mechanics, and putting technique, through the OP36 program.
- Organized and supervised golf tournaments, including scheduling tee times, setting rules of play, and scoring.
- Managed day-to-day operations at the pro shop, including opening and closing duties, stocking merchandise, and cash handling procedures.
- Hired, trained, supervised, and evaluated staff members in accordance with company policies.
- Maintained the appearance of the shop by arranging merchandise in an organized manner.
- Provided advice to customers on product selection based on individual needs and preferences.
- Developed and implemented strategies to increase sales and profitability in the golf shop.
Customer Service Manager (Remote)
Reece Monument Company
Tazewell, Tennessee
11.2021 - 04.2022
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, and customer service practices
- This approach allowed all departments to strengthen internal communications while promoting team building efforts
- Helped navigate complex and delicate customer relationships that resulted in improved dialogue and communication
- We accomplished this by keying into customer feedback and adapting our strategies to fit ever-changing landscapes
- Evaluate and recommend potential hires and personnel decisions
- Screened candidates according to organizational guidelines to find the most optimal candidates for their respective positions
- This process required a working relationship with both HR and executive leadership
Customer Acquisition Consultant (Remote)
MowerWorx
Maryville, Tennessee
03.2021 - 10.2021
- Worked closely with ownership to build brand connections and establish new commercial customers.
- Dealt directly with residential and commercial accounts to build specific accommodations to ensure client satisfaction
- Conducted market research and SEO functions to best optimize cost-effective tactics
- This work included Google AdWords, Google Analytics, SquareSpace, and various social media platforms
- Coordinated community engagement events with local businesses to create new revenue streams
- These efforts helped broaden total sales and create increased brand awareness in the greater Knoxville area
2nd Assistant Golf Professional
Coal Creek Golf Course
Louisville, Colorado
05.2020 - 12.2020
- Managed and oversaw the implementation of more efficient and effective customer service practices to a wide range of age demographics
- Was tasked as a primary keyholder to ensure the facility was open and closed to organizational standards
- Handled customer transactions and payments in addition to creating daily reports and totals
- Scheduled and spearheaded clinics and private lessons while monitoring customer relations
- Was responsible for bi-monthly payroll for 20+ employees
- Was involved in training both new pro-shop and outside service team members
Senior Guest Services Attendant
Coal Creek Golf Course
Louisville, Colorado
08.2017 - 05.2020
- Directly corresponded with guests to ensure they were able to enjoy the most well-rounded experience possible
- Organized and executed events, tournaments, and daily leagues
- Routinely processed daily green fee prices along with high-end golf retail products
- Experience in over-the-phone troubleshooting and customer conflict resolution
- Utilized critical thinking, active listening and de-escalation techniques
Line Cook
Blackbelly Market
Boulder, Colorado
10.2015 - 03.2017
- Maintained a high level of consistency and execution while handling 100's of food orders
- Kept health standards as a top priority while cooking in a fast-paced team environment
- Worked with the executive chef in developing new techniques and seasonal dishes
- Interacted with customers at the Chef Counter to provide a personal dining experience
- Maintained inventory of the assigned station and created an in-depth menu board
Education
Diploma -
Augusta Escoffier School of Culinary Arts
Boulder, Colorado04.2022
Skills
- Leadership
- Communications
- Team Building
- Microsoft Office
- Golf Genius
- Facilities oversight
- Google AdWords
- Google Analytics
- Guest services
- Computer literacy
- POS Systems
- TrackMan
Certification
- CNA Certified
- CPR Certified
Humanitarianoutreach
Creston J Walker Foundation, A grantmaking public charity foundation whose purpose was to provide financial aid and resources to the families of children with cancer. We were able to raise and donate more than $750,000 to families in the greater Rocky Mountain region.
Timeline
Senior Golf Services
Coal Creek Golf Course
03.2024 - Current
Customer Service Manager (Remote)
Reece Monument Company
11.2021 - 04.2022
Customer Acquisition Consultant (Remote)
MowerWorx
03.2021 - 10.2021
2nd Assistant Golf Professional
Coal Creek Golf Course
05.2020 - 12.2020
Senior Guest Services Attendant
Coal Creek Golf Course
08.2017 - 05.2020
Line Cook
Blackbelly Market
10.2015 - 03.2017
- CNA Certified
- CPR Certified
Diploma -
Augusta Escoffier School of Culinary Arts
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