Taylor Walker
Jersey City,NJ
Summary
Aspiring educator leveraging an MBA and a BA in Communication to transform corporate training techniques into high school instruction. Demonstrated success in facilitating interactive workshops, designing instructional guides, and mentoring diverse teams, driving improved learning outcomes and fostering student engagement.
Overview
8
8
years of professional experience
Work History
Taskforce Lead / Senior Solutions Specialist
Gucci America Inc.
New York
10.2019 - Current
- Facilitate daily team briefings and interactive workshops to break down complex brand concepts, consumer trends, and economic factors into practical, easy-to-understand takeaways.
- Trained staff on digital marketing strategy, target audience engagement, and social media analytics, and enhancing their ability to link consumer behavior with business outcomes.
- Led inquiry-based coaching sessions, guiding team members through historical case data and customer metrics to address recurring operational challenges.
- Design step-by-step instructional guides and operational frameworks that help team members quickly master new protocols and digital systems.
- Track team performance metrics and assessment data to identify learning gaps, continuously updating instructional materials to improve outcomes.
- Mentored new hires during onboarding, adapting delivery methods to individual learning styles and fostering confidence in problem-solving.
Customer Retention Supervisor
Rent The Runway
Secaucus
05.2018 - 10.2019
- Coached and mentored team members in 1-on-1 sessions, enhancing critical thinking, active listening, and conflict-resolution skills.
- Led team workshops centered on clear communication, ethical decision-making, and collaborative problem-solving.
- Managed daily schedules, floor logistics, and resource allocation to ensure organized and supportive team operations.
Education
MBA - ENTREPRENEURSHIP
William Paterson University
Wayne08-2022
BA - COMMUNICATIONS /PUBLIC RELATIONS
William Paterson University
Wayne08-2015
Skills
- Instructional & Student Leadership: Project-based instruction, Culturally Responsive teaching Lesson planning & Restorative Practices, S Classroom management interactive Workshop Facilit Student assessment Workshop facilitation
- Subject-Matter Expertise: Digital Engagement Strategies,Consumer Behavior & TaMarket Trend Analysis & Global Trade Concepts,Economic Impact Assessment
- Technical & Operational Proficiencies: Salesforce CRM,Hootsuite Social Media Management, Process Mapping & WorkflowProcess mappingWord, PowerPoint, Excel)
- Digital marketing strategy
- Customer engagement
- Social media analytics
- Consumer insights
Timeline
Taskforce Lead / Senior Solutions Specialist
Gucci America Inc.
10.2019 - Current
Customer Retention Supervisor
Rent The Runway
05.2018 - 10.2019
MBA - ENTREPRENEURSHIP
William Paterson University
BA - COMMUNICATIONS /PUBLIC RELATIONS
William Paterson University