Taylor Wallace
Mooresville,NC
Summary
Strong leader and problem-solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Extremely detail-oriented with high standards for quality, while also working well under pressure. Strong interpersonal and customer service skills with the ability to interact with all levels of an organization.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Clutch Coffee
08.2023 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offer hands-on assistance to customers, assessing needs, and maintain current knowledge of consumer preferences.
- Generate repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service.
- Create employee schedules and delegate assignments to meet coverage and service demands.
- Develop strategy to increase sales and drive profits.
- Review sales and gross profit report to assess company efficiency.
- Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
- Evaluate employee performance and convey constructive feedback to improve skills and strengthen retention and engagement.
Travel Trainer
Clutch Coffee Bar
01.2023 - 02.2023
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Helped stock and organize the new shop for the grand opening day.
- Facilitated team-building exercises that fostered collaboration and communication among new hires.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Participated in grand opening day, while continuing to train the new hires.
Shift Lead Supervisor
Clutch Coffee
08.2022 - 08.2023
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
Barista
Clutch Coffee
09.2021 - 08.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
Education
High School Diploma -
Lake Norman High School
Mooresville, NC05.2021
Skills
CHEER CAPTAIN
- 10 years experience
- One United Athletics for 7 years
- Lake Norman High Varsity Cheer for 3 years
- Cheer Extreme Kernersville for 2 seasons
- Full paid bid to worlds - 2019 bronze medalist
Timeline
Assistant Manager
Clutch Coffee
08.2023 - Current
Travel Trainer
Clutch Coffee Bar
01.2023 - 02.2023
Shift Lead Supervisor
Clutch Coffee
08.2022 - 08.2023
Barista
Clutch Coffee
09.2021 - 08.2022
High School Diploma -
Lake Norman High School
Similar Profiles
Valerie ArangoValerie Arango
Barista at Clutch CoffeeBarista at Clutch Coffee
Fenix SimeckaFenix Simecka
Barista at Clutch CoffeeBarista at Clutch Coffee
Rachel HarrisonRachel Harrison
Barista at Clutch Coffee BarBarista at Clutch Coffee Bar