Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Timeline
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Taylor Walls

Tampa

Summary

Motivated and experienced management professional with a record of exceeding financial goals and enhancing client satisfaction. With extensive experience managing both Class A and Class B residential communities, including high-rise luxury properties and large-scale multifamily communities of over 800 units, I have consistently delivered strong operational and financial results.

Overview

5
5
years of professional experience

Work History

General Manager

BOZZUTO MANAGEMENT COMPANY
03.2020 - Current
  • Oversaw the financial performance of Tampa’s premier Class A luxury high-rise, ensuring alignment with annual budgets and exceeding profitability targets through strategic expense management.
  • Created and delivered timely, in-depth financial and operational reports to ownership and investor groups, clearly communicating performance trends, P&L insights, and budget variances.
  • Conducted daily pricing evaluations to strategically optimize revenue while aligning with market trends and operational goals.
  • Fostered and maintained trusted, long-term relationships with high-level stakeholders, including owners, investors, employees, and premier vendors, reinforcing the building’s elite reputation.
  • Partnered closely with corporate marketing teams to implement high-impact, brand-aligned marketing strategies tailored to the luxury market and affluent clientele.
  • Led monthly reforecasting initiatives to ensure financial projections were responsive to market dynamics and operational realities, enabling proactive, data-driven decisions.
  • Championed company culture and core values, serving as a role model for service excellence and operational integrity within a high-expectation environment.
  • Accurately processed bi-weekly and monthly payroll for on-site staff, ensuring 100% compliance with internal policies and all regulatory requirements.
  • Maintained exceptional attention to detail in reviewing employee hours, bonuses, deductions, and overtime, preventing discrepancies and ensuring payroll precision in a fast-paced, high-volume setting.

Assistant General Manager

BOZZUTO MANAGEMENT COMPANY
12.2022 - 06.2024
  • Supported overall property operations by upholding company standards and core values across daily activities and team interactions.
  • Contributed to financial performance by collecting and processing resident rent payments, managing delinquency, posting receipts, and reconciling vendor invoices to meet ROI goals.
  • Negotiated lease renewal offers and implemented resident retention strategies to maintain occupancy and reduce turnover.
  • Performed deposit accounting and account reconciliation with accuracy and timeliness.
  • Managed legal processes including issuing notices and coordinating eviction proceedings in compliance with local and state laws.
  • Built and maintained strong relationships with prospects, residents, vendors, developers, and investors, ensuring exceptional service and communication.
  • Produced and analyzed weekly and monthly financial and operational reports to support decision-making and property performance reviews.
  • Processed bi-weekly payroll for on-site employees, ensuring full compliance with company policies and government regulations.

Leasing Manager/ Stand in Assistant Property Manager

BOZZUTO MANAGEMENT COMPANY
06.2021 - 12.2022
  • Coached, trained, and mentored a high-performing leasing team of 12+, leading to improved closing ratios and team performance.
  • Oversaw daily lead management, ensuring consistent follow-up and strong lead-to-lease conversion rates.
  • Monitored and ensured achievement of weekly and monthly leasing goals, while personally contributing through proactive lead generation and prospect engagement.
  • Resolved escalated resident concerns and prospect issues with professionalism, diplomacy, and a focus on long-term satisfaction.
  • Managed and approved administrative work, including lease files, applications, and compliance documentation, maintaining accuracy and efficiency across the team.
  • Maintained expert knowledge of competitive properties and market trends to strategically position the community within the local rental market.
  • Organized and hosted resident engagement events to foster community retention and increase resident satisfaction.
  • Handled rent collection, delinquency follow-ups, and deposit accounting to support financial performance and minimize bad debt.

Leasing Consultant

BOZZUTO MANAGEMENT COMPANY
03.2020 - 06.2021
  • Averaged 40 move-ins per month, ranking consistently as one of the top-performing leasing consultants across the portfolio.
  • Contributed to increased occupancy rates by effectively converting qualified leads into signed leases through a consultative sales approach.
  • Consistently recognized for exceeding monthly leasing goals and driving revenue growth through high closing ratios.
  • Delivered exceptional service experiences to both prospects and residents, contributing to high satisfaction scores and lease renewals.
  • Presented compelling information about the community, local market, and amenities, effectively tailoring the message to meet each prospect’s needs.
  • Utilized social media and targeted marketing strategies to drive lead generation, increase brand visibility, and support overall leasing traffic.

Education

Bachelor of Science - BUSINESS MANAGEMENT AND MANAGERIAL ECONOMICS

KENT STATE UNIVERSITY/ WESTERN GOVERNORS UNIVERSITY
Kent, OH

Skills

  • Sales management
  • Staff development
  • Vendor negotiations
  • Business development
  • Marketing strategies
  • Budget management
  • Budget forecasting
  • Payroll processing and benefits
  • Financial performance
  • Customer service and retention
  • Revenue and profit growth
  • Negotiation
  • Accounting
  • Operations
  • Deal closure
  • Communications
  • Customer relationship management
  • Operational reporting

References

Exceptional references available upon request.

Leadership Experience

  • Chair of Women @ Bozzuto where we support and inspire women to succeed both personally and professionally by hosting events and volunteering on different committees throughout the year.
  • Cleveland Clinic Youth Volunteer

Timeline

Assistant General Manager

BOZZUTO MANAGEMENT COMPANY
12.2022 - 06.2024

Leasing Manager/ Stand in Assistant Property Manager

BOZZUTO MANAGEMENT COMPANY
06.2021 - 12.2022

General Manager

BOZZUTO MANAGEMENT COMPANY
03.2020 - Current

Leasing Consultant

BOZZUTO MANAGEMENT COMPANY
03.2020 - 06.2021

Bachelor of Science - BUSINESS MANAGEMENT AND MANAGERIAL ECONOMICS

KENT STATE UNIVERSITY/ WESTERN GOVERNORS UNIVERSITY

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