Taylor Ward
Deltona,FL
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
15
15
years of professional experience
Work History
CNA
Scenic Nursing And Rehabilitation Center
02.2020 - 08.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative and Framer
Michaels Arts And Crafts
09.2022 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Met customer service goals and exceeded customer expectations.
- As a framer I helped customers with all their custom framing needs and taking their framing orders. I measure their art and ensure they get the best deal for their framing needs.
Waitress and Night Manager
IHOP
10.2008 - 05.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- As the evening manager I directed a team of servers, cooks, and bussers. I handled the cash and taking care of the nightly money drops.
PCA
Mercy Rehabilitation Hospital St. Louis
05.2012 - 06.2015
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- I helped physical therapists and occupational therapists during patients scheduled therapy times.
- Enhanced patient mobility by assisting with transfers, ambulation, and range-of-motion exercises.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Bachelor of Science -
AdventHealth University
Orlando, FL04.2024
High School Diploma -
Francis Howell Central High School
Saint Charles, MO05.2011
Skills
- Active Listening
- Direct Patient Care
- Reading Comprehension
- Customer Service
- Staff Training
- Complex Problem-Solving
- Compassionate Communication
- Maintaining Confidentiality
- Multitasking Abilities
- Patient Transfers
- Adaptability and Flexibility
- Compassion and Empathy
Timeline
Customer Service Representative and Framer
Michaels Arts And Crafts
09.2022 - Current
CNA
Scenic Nursing And Rehabilitation Center
02.2020 - 08.2020
PCA
Mercy Rehabilitation Hospital St. Louis
05.2012 - 06.2015
Waitress and Night Manager
IHOP
10.2008 - 05.2018
Bachelor of Science -
AdventHealth University
High School Diploma -
Francis Howell Central High School
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