Taylor Wells
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pest Control Service Technician
Terminix
06.2024 - Current
- Enhanced overall service quality by regularly evaluating personal performance metrics and implementing strategies for improvement based on feedback from clients and supervisors.
- Reduced callbacks for pest control services by effectively identifying, treating, and eliminating pests in a timely manner.
- Supported the growth of the business by actively participating in marketing efforts like attending trade shows or networking events within the community.
- Developed strong relationships with clients by providing exceptional customer service throughout each interaction.
- Maintained safety standards during all pest control treatments to ensure the well-being of clients, pets, and technicians.
- Maximized efficiency by managing inventory levels of chemicals and equipment needed for daily operations.
- Completed detailed reports after each service visit, allowing for accurate record-keeping and streamlined billing processes.
- Increased company revenue with upselling additional services to clients based on their specific needs.
Customer Care Representative
Terminix
09.2020 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Generated invoices, and statements for services purchased or balances owed on accounts.
- Completed end of month billing. Kept a spreadsheet of bills that needed to be paid. Also kept up with receipts for transactions that were made with company credit card.
- Kept a excel spreadsheet for customers who bought termite protection and the category they fell under for specific pricing from our vendor.
- Kept a excel spreadsheet for our existing customer to call and offer promos to.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Machine Operator
Klaussner Home Furnishings
02.2018 - 03.2020
- I ran a computer and programmed it to tell the leather cutting machine what pieces it needed to cut into a hide depending on what furniture piece we were making.
- Operated the leather cutting machine by throwing the leather hides up on the table, straightening it with my partner, and starting the machine once the computer was ready to scan the hide to cut pieces out of it for different furniture pieces.
- Worked effectively in a fast-paced environment.
- Worked well in a team setting, providing support and guidance with my machine partner.
- Worked flexible hours, coming in early, and working weekends as needed.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
Receptionist
Jerry Hunt Supercenter
07.2017 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Cashier
Cookout
11.2016 - 05.2017
- Greeted customers and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Medical Office Administration-General Option, Associate of Applied Science -
Guilford Technical Community College
05.2020
Skills
- Proficient in Microsoft Office Applications Responsible in handling cash sales Experienced in general office duties Excellent customer service skills
- Call center experience
- Billing coordination
- Customer Data Confidentiality
- Data Entry
Awards
- Microsoft Office Certifications: PowerPoint
- Word
- Access
- Excel
Certification
- North Carolina Certified Pest Control Technician, Terminix
Timeline
Pest Control Service Technician
Terminix
06.2024 - Current
Customer Care Representative
Terminix
09.2020 - 06.2024
Machine Operator
Klaussner Home Furnishings
02.2018 - 03.2020
Receptionist
Jerry Hunt Supercenter
07.2017 - 09.2017
Cashier
Cookout
11.2016 - 05.2017
Medical Office Administration-General Option, Associate of Applied Science -
Guilford Technical Community College
- North Carolina Certified Pest Control Technician, Terminix
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