Taylor Ward
Caledonia,MI
Summary
Resourceful professional skilled in customer service and food preparation. Excels in communication and conflict resolution, fostering timely service and organized environments in fast-paced settings. Strong problem-solving and time management abilities enhance operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Army Musician - Trombonist
338th Army Reserve Band
Livonia, Michigan
07.2025 - Current
Frontline Member Associate
Panda Express
East Lansing, Michigan
11.2024 - 03.2025
- Guided customers in menu selections and addressed product inquiries to enhance dining experience.
- Maintained cleanliness of dining and kitchen areas throughout shifts.
- Operated cash register and processed customer transactions efficiently.
- Coordinated with team members to ensure efficient service during peak hours, improving customer satisfaction.
- Stocked supplies and organized inventory for optimal accessibility.
- Resolved customer complaints promptly to maintain high service standards and foster loyalty.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Organized merchandise displays in accordance with company guidelines.
- Processed payments accurately and efficiently using Point of Sale System.
Fry Cook
Arby's
Allendale, MI
07.2023 - 10.2023
- Prepared and cooked menu items according to established recipes.
- Maintained cleanliness of cooking stations and kitchen equipment to uphold health and safety standards.
- Assisted in inventory management and restocked supplies.
- Collaborated with team members to deliver prompt food service during peak hours, enhancing customer satisfaction.
- Followed food safety guidelines to ensure safe food handling practices.
- Operated kitchen equipment, including fryers and grills, efficiently and safely.
- Monitored food quality to consistently meet Arby's standards for taste and presentation, ensuring a positive dining experience.
- Inspected fryers regularly to ensure optimal performance and temperature levels.
Music Librarian
Grand Valley State University MTD
Allendale, MI
05.2021 - 05.2022
- Supported faculty and students in efficient access to musical resources.
- Maintained organized inventory of library materials and equipment.
- Partnered with staff to improve library services and increase accessibility.
- Organized and catalogued music collections according to library standards.
- Developed procedures for efficient retrieval of material from the collection.
- Developed a classification system for the music library's collections.
- Optimized organization of library equipment and collections for better usability.
Game Day Manager
Grand Valley State University Laker Marching Band
Allendale, MI
08.2021 - 11.2021
- Coordinated schedules and logistics for band practices and events, ensuring seamless execution.
- Managed equipment inventory and ensured proper maintenance of instruments.
- Organized transportation arrangements for performances and competitions.
- Updated upper management on progress and challenges, facilitating informed decision-making.
- Coordinated the delivery of food for the band practices and events.
- Monitored adherence to safety protocols at all times, promoting a safe environment for all participants.
Sales Associate
Campus Dining
Allendale, MI
12.2020 - 05.2021
- Guided customers in menu selections and dietary preferences to enhance dining experience.
- Ensured cleanliness and organization in dining areas for optimal customer satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels and replenished supplies to support seamless operations.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Staples, The Office Supply Superstore
Caledonia, MI
05.2019 - 08.2019
- Processed customer transactions efficiently using point-of-sale system to enhance checkout experience.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Executed daily recovery tasks to ensure store areas remained organized and visually appealing.
- Maintained accurate sales records to support store management in tracking performance.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided accurate information about products, prices and services.
- Adhered to company initiatives and achieved established goals.
Education
Some College (No Degree) - Master's in Music Performance (incomplete)
Michigan State University
East Lansing, MIBachelor of Music - Music Performance
Grand Valley State University
Allendale, MI05-2024
High School Diploma -
Caledonia High School
Caledonia, MI05-2019
Skills
Logistics coordination
- Time management
- Delivery scheduling
- Attention to detail
- Physical Readiness
- Problem solving
- Adaptability to change
- Effective communication
- Conflict resolution
- Cleaning and organizing
- Inventory management
Timeline
Army Musician - Trombonist
338th Army Reserve Band
07.2025 - Current
Frontline Member Associate
Panda Express
11.2024 - 03.2025
Fry Cook
Arby's
07.2023 - 10.2023
Game Day Manager
Grand Valley State University Laker Marching Band
08.2021 - 11.2021
Music Librarian
Grand Valley State University MTD
05.2021 - 05.2022
Sales Associate
Campus Dining
12.2020 - 05.2021
Sales Associate
Staples, The Office Supply Superstore
05.2019 - 08.2019
Some College (No Degree) - Master's in Music Performance (incomplete)
Michigan State University
Bachelor of Music - Music Performance
Grand Valley State University
High School Diploma -
Caledonia High School