Taylor Warren
Houston,TX
Summary
Proven track record in enhancing customer experience and teamwork at T-Mobile, adept in Mobile Device Management and excelling in relationship building. Achieved significant improvements in customer satisfaction and store performance through innovative problem-solving and effective communication. Skilled in cross-platform proficiency and fostering positive customer engagement, consistently driving results beyond expectations. I’ve been serving since I was 16 years old, so I’ve always been in sales even going to T-Mobile. I’m very reliable, great at showing hospitality and I love doing it!
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
09.2022 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Server
Coopers Hawk Winery & Restaurant
06.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Olive Garden Restaurant
02.2018 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
CDL Classes
Parkland College
Champaign, IL01.2022
Highschool Diploma -
Centennial Highschool
Champaign, IL05.2017
Skills
- Offline storage techniques
- Mobile Device Management
- Cross-platform Proficiency
- Accessibility Standards Compliance
- Customer Service
- Strong Communication and Interpersonal Skills
- Cash Handling
- Building Customer Loyalty
- Relationship Building
- Positive Customer Engagement
- Payment Processing
- Sales and Promotions
- Creative Thinking
- Attention to Detail
- Honest and Dependable
- Store Opening and Closing
- Team Leadership
- Friendly and Helpful
Timeline
Mobile Expert
T-Mobile
09.2022 - Current
Server
Coopers Hawk Winery & Restaurant
06.2020 - 08.2022
Server
Olive Garden Restaurant
02.2018 - 07.2020
CDL Classes
Parkland College
Highschool Diploma -
Centennial Highschool
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