Taylor Washington

CAMS/AS400/SAP

• Accounts Receivable & Payables
• Establish credit limits to customers
• Reconcile, notify, and collect on delinquent accounts
• Financial Statements
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Facilitated contract negotiations, securing favorable terms for both clients and company.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted thorough audits of transaction data, identifying discrepancies and making necessary corrections for accurate recordkeeping.
• Spearheaded initiatives targeting fraud prevention in ACH transactions, collaborating closely with security teams for optimal results.
• Enhanced transaction processing accuracy by implementing effective ACH procedures and guidelines.
• Reduced bad debt losses by conducting thorough credit risk assessments and making informed lending decisions.
• Provided training and mentorship to junior team members, sharing expertise in credit management practices to build a high-performing team environment.

• Electronic Transfer Payments
• Mail deposits
• Review/preview files to determine correct posting and recheck files
• Assist Payroll Manager
• Raintree, RMT knowledge
• Daily Reports
• Completing tasks in fast-paced environment
• File claims to carriers electronically or by mail
• Call insurance carriers, patients, clinics
• Supported audits by providing detailed records of all posted payments and adjustments upon request.
• Managed large volumes of data efficiently and with great care on daily basis.
• Communicated effectively with others through active listening and dynamic interpersonal skills.
• Identified overpayments and processed refunds for insurance carriers and patients.
• Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
• Handled payment transactions for customer purchases.
• Served as a key liaison between billing and collections departments, facilitating timely communication around patient account issues.
• Verified accuracy of accounts payable payments, resulting in 30% reduction in payment errors and check reissues.

• Assisted in training new Claims Support Representatives, sharing knowledge of best practices and company procedures.
• Streamlined claim processing by efficiently managing and organizing documentation.
• Ensured compliance with company policies and industry regulations during all stages of the claims process.
• Managed high volumes of incoming calls, demonstrating excellent multitasking skills under pressure.
• Demonstrated adaptability by quickly learning new software applications as they were implemented within the organization.
• Expedited settlement processes by proactively addressing outstanding issues or concerns from policyholders and third parties.
• Reduced claim-processing time with accurate data entry and thorough review of relevant information.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Posted payments to accounts and maintained records.
• Modified, updated and processed existing policies.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.