Summary
Overview
Work History
Education
Timeline
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Gemma Williams

Dallas,TX

Summary

Driven leader with 12 years experience in a managing-role within the Human Resources, Event Management, and Security industry. Equipped with an extensive background in managing facilities, venues, and events. Well-organized and self-motivated with excellent communication and planning abilities. Seasoned in government compliance and regulations.

Overview

14
14
years of professional experience

Work History

Security Receptionist

Allied Universal
01.2024 - Current
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Provided exceptional customer service, addressing inquiries and directing visitors to appropriate departments or personnel.
  • Collaborated with facilities management for timely resolution of reported maintenance issues or safety hazards.
  • Safeguarded confidential information with adherence to data privacy regulations during visitor registration processes.
  • Demonstrated strong interpersonal skills when interacting with diverse populations, ensuring a welcoming atmosphere for all visitors.
  • Helped maintain an organized workspace by managing office supplies inventory and ensuring adequate stock levels for daily operations.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Enhanced overall visitor experience through proactive assistance in wayfinding and sharing information about available amenities within the facility.

Program Coordinator

Volt Workforce Solutions
12.2021 - 01.2024
  • Facilitate onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organize and lead staff orientation programs and training to promote collaboration.
  • Motivate employees through special events, incentive programs and constructive feedback.
  • Oversee and maintain compliance with local, state and federal laws, in addition to established organizational standards.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Obtained 100% of KPI's per contractual requirements

Human Resources Coordinator

Allied Universal
05.2019 - 12.2021
  • Onboarded newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Developed succession plans and promotion paths for all staff.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Partnered with HR team and Account Managers to outline and define position requirements in accordance with company needs.
  • Managed random monthly drug testing for over 1200 employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.

General Manager

Australian Leisure & Hospitality Group (ALH)
02.2010 - 07.2018
  • Oversaw several venues' day-to-day operations for a nation-wide leader in hospitality
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements
  • Effectively oversaw teams of up to 30 staff members with a patronage of up to 800
  • Managed compliance efforts, including correspondence, reporting and audits
  • Supervised daily office activities, including receiving and sorting correspondence, responding to and directing calls and emails
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries
  • Informed team members about changes in products, services, pricing and policies
  • Developed long-lasting relationships with outside vendors, including distribution centers and local breweries
  • Offered appropriate reservation options based on expected attendees when coordinating events
  • Implemented end-of-month audits of the venue to upper management as required
  • Maintained stockroom and warehouse supply
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

Education

Certificate 3 - Hospitality - 2018
Gold Coast, Australia

First Aid / CPR/AED - 2024
Dallas, Texas

Emerald Secondary College - High School Diploma - 2006
Melbourne, Australia

TABC Certificate -

Seller Training School
Irving, TX
2019

Timeline

Security Receptionist

Allied Universal
01.2024 - Current

Program Coordinator

Volt Workforce Solutions
12.2021 - 01.2024

Human Resources Coordinator

Allied Universal
05.2019 - 12.2021

General Manager

Australian Leisure & Hospitality Group (ALH)
02.2010 - 07.2018

Certificate 3 - Hospitality - 2018

First Aid / CPR/AED - 2024

Emerald Secondary College - High School Diploma - 2006

TABC Certificate -

Seller Training School

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Gemma Williams