Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Watson

Corpus Christi,TX

Summary

I, Taylor Watson, excel in leadership, planning and organization. I am successful in my role working in Personal Injury, and work to motivate and drive diverse teams in successfully scheduling and completing multiple tasks, both simple and challenging, while interacting with persons of all business, educational, socio-economic backgrounds, and levels. I have a passion for developing relationship with those I interact with at work, and I am always willing to grow and learn in the workplace. I am an organized, goal-oriented, authoritative individual with extensive experience in customer service and group-oriented work environments. I am diligent and adapt to hectic and fast paced environments seamlessly.

Overview

9
9
years of professional experience

Work History

Receptionist/Legal Assistant

Heil Law Firm
06.2023 - Current
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered over 50 customer calls a day and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Tracked important information in Airtable database.
  • Compiled information from files and research to satisfy information requests.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Scheduled office meetings and client appointments for staff teams.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted with onboarding new clients and securing paperwork completion.

Sales Associate Specialist

Victoria’s Secret LLC
01.2018 - Current
  • Learned importance of weekly and daily focus to be customer focused
  • Assisted customers by providing beneficial information about every variety of garments while gathering lifestyle information about to ensure satisfaction
  • Worked cash register while continuing customer connection to confirm fully ensure assistance and accommodations
  • Responded to telephone inquiries by providing quality service to customers and associates
  • Strived for quick complaint resolution; commended by supervisor for efficient ability to resolve problems and avoid escalation of issues
  • Pioneered new accounts and maintained strong, growing customer base
  • Thoroughly learned weekly product offerings and sales, whilst contributing to and increasing in monthly sales.

Attorney/ Legal Assistant – Intern

Nueces County Attorney’s Office
01.2022 - 05.2022
  • Worked directly with County Attorney’s lawyer that handled protective orders and family violence cases
  • Scheduled clients for meetings with attorney post and prior to scheduled court date
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Organized legal filing system to maximize efficiency.
  • Filed legal documents promptly and accurately with local, state and federal courts.
  • Attended court hearings while observing attorney and assisting in any follow up actions necessary for each client.
  • Scanned, converted, and organized records into electronic format with consistent naming convention.

Sales Associate Specialist

Cavender’s Boot City
01.2015 - 01.2018
  • Concentrated on customer relationships while increasing company sales
  • Informed every customer of useful technology in work boots to ensure comfort and durability
  • Multi-tasked distributing inventory, servicing customers in person and through telephone calls
  • Actively involved in cross selling customers and promoting new product to meet personal and professional sales goals

Education

Bachelor of Arts - Political Science

Texas A&M University – Corpus Christi
Corpus Christi, TX
12.2022

Skills

  • Software:
  • Microsoft Word, Excel, PowerPoint, Zoom, WebEx, Google Docs, E-File
  • Communication Skills: Public speaking, interpersonal/group involvement, leadership, teamwork
  • Critical thinking, problem solving, organization, cultural competence, work with diverse populations
  • Industry Skills
  • Marketing Team Member
  • Marketing Analytics
  • Project Team Leader
  • Administrative Assistant
  • Leadership Skills
  • Execution & Presentation Skills Conflict Resolution & Time Management
  • Proven Leadership & Supervisory Experience WebEx, Zoom, Google Docs, Google Slides
  • Problem Solving & Effective Decision-Making Microsoft Word, Excel, PowerPoint, Outlook
  • Strategic Planning & Analytical Implementation Strong Interpersonal Skills with Diverse Populations

Timeline

Receptionist/Legal Assistant

Heil Law Firm
06.2023 - Current

Attorney/ Legal Assistant – Intern

Nueces County Attorney’s Office
01.2022 - 05.2022

Sales Associate Specialist

Victoria’s Secret LLC
01.2018 - Current

Sales Associate Specialist

Cavender’s Boot City
01.2015 - 01.2018

Bachelor of Arts - Political Science

Texas A&M University – Corpus Christi

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Taylor Watson