Hi, I’m
Taylor Watters
Indianapolis,IN
Overview
3
years of professional experience
Work History
Maximus
Eligibility Specialist
01.2024 - Current
Job overview
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained a high level of confidentiality when dealing with sensitive information related to clients' cases.
- Conducted comprehensive assessments to determine the eligibility of individuals for government assistance.
- Communicated with others to obtain and verify eligibility information.
- Analyzed and interpreted written, numerical and verbal data from various sources.
- Participated in training sessions designed to increase knowledge of relevant policies and procedures.
- Handle inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.
- Performed detailed data entry into multiple software systems to accurately update individual records.
- Advised clients of deadlines, time frames and actions required to qualify for eligibility.
- Explained program requirements in detail to potential participants and answered their questions about the application process.
- Developed a working knowledge of all relevant state and federal laws governing public assistance programs.
- Gathered information related to applications and changed for various public assistance programs in the State eligibility system ensuring that client service issues are resolved in a timely manner and in accordance with FSSA policies and procedures.
- Evaluated changes in family composition or income level which may affect an individual's eligibility for benefits.
- Maintained client records and ensured confidentiality of information according to HIPAA guidelines.
- Assisted clients with applying for public assistance benefits, ensuring accuracy of paperwork and eligibility requirements.
- Compiled reports on client demographics, program utilization, and outcomes as required by funding sources.
- Researched discrepancies between application information and available documentation.
- Provided case management services to ensure that clients received the necessary assistance they needed in a timely manner.
- Performed data entry tasks accurately and efficiently using Microsoft Office Suite software.
- Utilized knowledge of local, state, and federal regulations governing public assistance programs when providing guidance and support to clients.
- Documented communications and contacts with clients in computer system.
Cloud9 Aesthetics by Tay LLC.
CEO/OWNER
05.2022 - Current
Job overview
- Identified operational issues and introduced solutions to maximize efficiency
- Maintained high customer satisfaction ratings
- Well trained and taught to go above-and-beyond with service
- Set and tracked business growth targets
- Market (Facebook Instagram and TikTok), advertise and manage daily operations, including finances
- Maintained social media profiles including website and Instagram
- Managed all daily business operations with emphasis on marketing
- Handled all business operations and daily activities
- Managed daily business operations for customer sales and service, financials, and correspondence
- Carried out administrative tasks, including booking appointments, inventory control, and client charting
- Performed facials, lash extensions, facial waxing and threading, brow tinting and make up
- Developed a successful referral program utilizing promotions for waxing and brow tinting.
DFR OV&V PEBT ANALYST
03.2023 - 09.2023
Job overview
- Conducted independent analysis of case processing actions to verify & validate timely and accurate PEBT application processing and to identify errors in procedures, verification and documentation
- Conducted detailed review, analysis and evaluation of DFR business processes and Vendor compliance
- Conducted reviews and potential replacements of PEBT cards lost, stolen or change in address
- Tracks trends in requests from clients regarding lost, stolen or address updates
- Basic knowledge of public benefits
- Experience with working with data
- Develops and maintains materials and training
- Experience with management of contracts.
JD SPORTS
APPAREL & TEXTILES SUPERVISOR
08.2021 - 05.2022
Job overview
- Maintained a clean, organized, inventory and rotated seasonal clothing and accessories weekly
- Provided each customer high quality customer service to ensure customer satisfaction
- Utilized product knowledge to provide personalized recommendations that lead to increased sales revenue
- Stayed up on the latest new lines and shoes that release to keep customers informed
- Supervised/trained the apparel team day to day to boost sales goals through constant communication
- Maintained high standards in all areas
- Experienced in personal styling, visual merchandising, and up to date on all fashion trends
- Handled money with a Point-of-Sale system including checkout, returns and exchanges
- Documented and posted daily sales goals
- Analyzed sales records to determine top sellers and merchandising effectiveness
- Received, sorted, and priced merchandise
- Provided courteous and knowledgeable customer service
- Trained new associates and oversaw three employees during a given shift.
Education
Warren Central High school
High school Diploma
University Overview
- Student Council 2017-2020
- Warren Central Yearbook 2018-2020
Tricoci University of Beauty Culture
Licensed Esthetician
Skills
- Supervisor Experience
- Store Management Experience
- Teamwork/ Team building
- Leadership
- Marketing
- Organizational skills
- Customer service
- Business management
- Microsoft Excel
- Analytical Thinking
- Enthusiasm and inquisitiveness
- Project management skills
- Computer skills
- Microsoft Word (3 years)
- Microsoft Excel (3 years)
- Communication skills
- Team management
- Upselling
- Makeup application (6 years)
- Social Media Management
- Cash Handling
- PeopleSoft
- Multi-tasking
- Professionalism
- Microsoft Outlook
- Microsoft Office
- Knowledge in IEDSS
- Reviewing applicant data
- Typing the data into an electronic system
- Checking the data against program criteria
- Calling and emailing applicants
- Requesting additional information
- Verifying information
- Effective Communication Skills
- Eligibility Requirements
- Customer Satisfaction
- Public Assistance Programs
- Data Entry
- Program Knowledge
- Timely Processing
- Project Requirements
- Multi-tasking
- Professionalism
- Reviewing applicant data
- Typing the data into an electronic system
- Checking the data against program criteria
- Calling and emailing applicants
- Requesting additional information
- Verifying information
Career Overview
Hardworking and result-driven small business owner with rich and multifaceted background handling all aspects of business operations. Delivers on business promises and seeks out opportunities to improve profitability, employee performance and company profile. Offers deep understanding of challenges and opportunities facing small businesses. Social media marketing experience. Highly professionaldependable, reliable and able to perform duties with minimal supervision.. A trick of all trades
Personal Information
Title: LICENSED ESTHETICIAN
References
Kimberly Ward, Team Lead, +1 (317) 525-1347
Sarah Early, Co-worker +1 (317) 397-9398
Carmenique Wilson , Esthetician Teacher +1 (317) 363-3359
Timeline
Eligibility Specialist
Maximus
01.2024 - Current
DFR OV&V PEBT ANALYST
03.2023 - 09.2023
CEO/OWNER
Cloud9 Aesthetics by Tay LLC.
05.2022 - Current
APPAREL & TEXTILES SUPERVISOR
JD SPORTS
08.2021 - 05.2022
Warren Central High school
High school Diploma
Tricoci University of Beauty Culture
Licensed Esthetician
Similar Profiles
Latoya ClarkLatoya Clark
Dual Medicare/Marketplace Agent at MaximusDual Medicare/Marketplace Agent at Maximus
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Pervitta WalkerPervitta Walker
Customer Service Representative at MaximusCustomer Service Representative at Maximus
Jide AdeshiyanJide Adeshiyan
Associate Operations Manager at CSL PlasmaAssociate Operations Manager at CSL Plasma