Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Taylor Watts

Baltimore,MD

Summary

Intellectual individual with 4 years of progressive experience in call center operations, demonstrating expertise as both a Shift Leader and Team Member. Proven track record of delivering exceptional customer service and support within fast-paced environments. Skilled in managing and motivating teams to achieve performance targets. Proficient in call handling, problem-solving, and using CRM software to streamline operations and enhance service delivery. Seeking employment in a office space to grow and learn.

Overview

4
4
years of professional experience

Work History

Shift Manager/Key Holder

Pizza Hut
Baltimore, Maryland
04.2024 - Current
  • Monitored inventory levels to ensure sufficient stock was available at all times.
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Utilized strong communication skills to foster a positive work environment for all employees.
  • Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Ensured proper opening and closing procedures were followed daily.
  • Facilitated conflict resolution between customers and employees as needed.

Call Center Representative

CMD Outsourcing Solutions
Baltimore, MD
05.2022 - 04.2024
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Developed effective working relationships with team members across multiple departments.

Sales Associate

Lidl US
Baltimore, MD
06.2023 - 01.2024
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Provided accurate information about products, prices and services.
  • Helped customers find specific products, answered questions, and offered product advice.

Shift Leader

KFC
Baltimore, MD
06.2022 - 05.2023
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Resolved customer complaints promptly and professionally.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Sales Associate

Wawa
Baltimore, MD
11.2021 - 05.2022
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Helped with purchases and signed customers up for rewards program.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.

Team Member

Chic-Fil-A
Baltimore, MD
01.2021 - 09.2021
  • Prepared boxes, bags, and other containers for packing food items.
  • Maintained cleanliness of work area by sweeping and mopping floors.
  • Followed all safety procedures while handling hazardous materials.
  • Assisted in kitchen duties, including food prep and packaging, during peak hours.

Education

High School Diploma -

Baltimore Polytechnic Institute
Baltimore, MD
06-2023

Some College (No Degree) - Marketing

Baltimore City Community College
Baltimore, MD

Skills

  • Team Player
  • Customer Service
  • Data Entry
  • Providing customer support
  • Communicating with clients
  • Time Management
  • Multi-Tasking
  • Adaptability
  • Leader
  • Photographic Memory

Affiliations

  • JROTC
  • Community Service
  • Volunteering with Kids and Elderly

Timeline

Shift Manager/Key Holder

Pizza Hut
04.2024 - Current

Sales Associate

Lidl US
06.2023 - 01.2024

Shift Leader

KFC
06.2022 - 05.2023

Call Center Representative

CMD Outsourcing Solutions
05.2022 - 04.2024

Sales Associate

Wawa
11.2021 - 05.2022

Team Member

Chic-Fil-A
01.2021 - 09.2021

High School Diploma -

Baltimore Polytechnic Institute

Some College (No Degree) - Marketing

Baltimore City Community College

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Taylor Watts