Taylor Watts

Dedicated professional with extensive experience in customer service, bookkeeping, grant writing, and social media management. Proven track record of enhancing student engagement in educational settings by implementing innovative project plans that diversify instruction and promote skill development. Committed to integrity and customer satisfaction, with a strong focus on building meaningful connections to support student success. Aiming for a long-term role that offers opportunities for expanded responsibilities based on exemplary performance.

• Communication & Listening
• Customer Service
• Program Management
• Project Management
• Marketing Management
• Social Media
• Critical Thinking & Analytical skills
• Detail Oriented
• Problem Solving
• Team player

• Poppy’s Preschool & Daycare, Columbia, MO, Teacher / Administrative, 01/01/24, 12/31/24, Develop lesson plans for class, Professionally handle parent concerns and ensure that issues are resolved both promptly and thoroughly., Provide loving and nurturing environment to help students grow and mature, Assist with scheduling teacher assistants
• Jades Preschool & Daycare, Columbia, MO, Teacher / Administrative, 01/01/23, 12/31/24, Develop lesson plans for class, Professionally handle parent concerns and ensure that issues are resolved both promptly and thoroughly., Provide loving and nurturing environment to help students grow and mature, Assist with scheduling teacher assistants
• Marine parents, Columbia, MO, Customer Service Representative / Retail and Production Manager / Social Media, 01/01/20, 12/31/23, Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly., Provide quality service and support in various areas including billing, placing orders, scheduling, and system troubleshooting., Facilitate online conversations with customers and respond to inquiries., Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience., Responsible for compiling and generating company reports., Manage companies’ social media platforms; including Facebook, Twitter., Maintain media schedules, establish deadlines for materials needed., Monitoring all social media content., Proficient in business posts on social media platforms., Familiarity with web page design and publishing., Creating engaging text and images., Oversee social media accounts’ layout., Report on online reviews and feedback from customers., Develop an optimal posting schedule, considering web traffic and customer engagement metrics., Keeping up with technologies used in social media., Using social media marketing tools., Suggest new ways to attract prospective customers, like promotions, competitions, and campaigns., Tracking customer engagement and understanding SEO to optimize campaign content and web traffic data., Overseeing campaign schedules that determine success or failure by pulling key performance indicators., Collaborating with managers to create attractive and informative campaigns., Tracking the performance of the campaign., Represents the company at events dedicated to raising awareness about the company and its services.
• Nationwide Settlement Solutions, Springfield, MO, Sales Representative/Booking Agent, 01/01/18, 12/31/20, Product and service sales., Point of sale knowledge., Troubleshoot customer issues over the phone., Able to handle complaints and unpleasant customers., Maintain a balance between company policy and customer benefit in decision making., Handles issues in the best interest of both customer and company.