Taylor Weaver
New Braunfels,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Work driven and determined to continue learning and improving skills in all areas and aspects.
Overview
9
9
years of professional experience
Work History
Delivery Support Manager
UST Logistics (Lowe's Delivery)
06.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Improved billing accuracy by implementing a streamlined invoicing process.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maximized revenue potential by identifying and resolving under-billed accounts.
Manager of Operations
Black Swan Inc (FedEx Ground)
12.2021 - 06.2023
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Managed a high count of packages and deliveries on a daily basis.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Rescued, Monitored and Checked-in on colleagues to ensure we reported back to the station as a team, within good timeframe.
Customer Service Supervisor
Free Speech Systems LLC
12.2016 - 12.2021
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Responded to customer requests for products, services and company information
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Formulated focused and individualized resolutions aimed to peacefully settle disputes
- Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Closing Manager
CHI Management LLC
07.2014 - 01.2016
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Trained and mentored new employees to maximize team performance
- Tracked receipts, employee hours and inventory movements
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Submitted reports to senior management to aid in business decision-making and planning
- Ran nightly reports closing out various accounts and detailing daily activities.
Education
Bachelors - Graphic and Web Design
Independence University
Salt Lake City, UT04.2020
High School Diploma -
Live Oak Academy At Hays
Buda, TX01.2015
Skills
- Account management
- Computer and phone proficient
- Billing professional
- Data entry
- 3PL experience
- Financial reporting
- Investigative research
- Process and procedure development
- Data collection and analysis
- Basic technical support
- Performance Management
- Strategic Planning
- Operations Management
- Policy Implementation
- Contract Management
- Staff Management
- Schedule Preparation
- Time Management
Accomplishments
- Studied at The University of Texas sophomore year of high school in a group of select few nominated by the principal and an English Professor at Arizona State University to become a certified student tutor in all subjects to fill any off-period classes during my senior year in highschool.
Timeline
Delivery Support Manager
UST Logistics (Lowe's Delivery)
06.2023 - Current
Manager of Operations
Black Swan Inc (FedEx Ground)
12.2021 - 06.2023
Customer Service Supervisor
Free Speech Systems LLC
12.2016 - 12.2021
Closing Manager
CHI Management LLC
07.2014 - 01.2016
Bachelors - Graphic and Web Design
Independence University
High School Diploma -
Live Oak Academy At Hays
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