Taylor Wells
Courtland,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Im a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Also , Committed job seeker with a history of meeting company needs with consistent and organized practices....Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Attentive and creative Teacher passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress. Dedicated Preschool Teacher brings high energy, early intervention knowledge and dedication to preschoolers. Focused on planning diverse activities to enrich learning and promote individual growth. Encouraging, upbeat and motivated to positively impact students.
Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Infant teacher
First Discovery Child Development Center
06.2019 - 08.2020
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Promoted development of social, emotional, and communication skills in infants.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Implemented positive reinforcement techniques to promote desirable behavior among infants.
- Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
Telemarketer/ Travel Coordinator
Vacation Village Resorts
01.2021 - 04.2023
- I worked nights shifts 4-9pm
- I made back to back inbound and outbound calls.
- 30-60 calls in a hour
- answered customers with text, chat & email.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained schedule of class assignments to meet deadlines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Vacation Village
07.2020 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Lead Certified 4 Year Old Pre-K Teacher
Playtime Child Learing Center
08.2017 - 07.2021
- Over 8+ years of experience with babysitting/childcare
- I have been teaching/ educating preschool children for about 4/5years now
- I help children develop social skills and monitoring a range of daily learning activities, from playful learning to rest time
- I keep the kids motivated while learning new things each and every day
- I have great communication skills with parents, children and coworkers
- Weekly, I create my own teacher lesson plans to involve fun with learning for the children
- I'm very creative and flexible while maintaining structure and sticking to planned schedules
- I attend the children's basic needs, help them keep good hygiene, supervise and monitor the children's safety
- I organize mealtimes and snack for children
- Also I manage day-to-day classroom activities including structured lessons, free play, outdoor play, bathroom breaks, lunch/snack time and rest time for students.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Claims Representative (remote)
Alorica Inc
08.2019 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
Infant Teacher
first discovery academy
01.2016 - 05.2018
- Sanitized toys, equipment, supplies and surfaces regularly.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Maintained tidy, clean and safe environments for children.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Organized and led activities to promote physical, mental and social development.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Implemented hands-on, play-based strategies for experiential learning.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Read aloud and played alphabet games to encourage early literacy.
- Introduced learning activities and imaginative play to teach children to explore.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Developed and enforced positive strategies to encourage good behavior.
- Sparked creativity and imagination by helping children discover new things each day.
- Observed behavioral issues to alert parents or guardians.
- Taught children foundational skills in colors, shapes and letters.
- Escorted children on outings and trips to promote enrichment and maintain safety.
Waitress/Host
poquoson diner
01.2017 - 08.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Poquoson High School
Poquoson, VA06.2017
Skills
- Artistic (10 years)
- Hostess
- Waitress
- Host
- Call center management (1 year)
- Child Care
- Teaching
- Organizational Skills
- Microsoft Office
- Early Childhood Education
- Toddler Care
- Babysitting
- Classroom Management
- Infant Care
- Nannying
- Childcare
- Sales
- Windows
- Mac OS
- Writing Skills
- Caregiving
- Communication Skills
- Operating Systems
- Curriculum Development
- Tutoring
- Technical support
- Typing
- IOS
- Experience with children
- Childhood development
- Special education
- Autism experience
- Android
- Preschool experience
- Behavior management
- Inbound calls (1 year)
- Microsoft Word
- Microsoft Excel
- Case management
- Human resources
- Sales pipeline
- Market research
- CRM software
- Negotiation
- Analysis skills
- Outbound sales
- Telemarketing
- VoIP
- Google Suite
- Retail sales
- Business development
- Cold calling
- B2B sales
- Databases
- Additional Information
- Expert Expert Intermediate Advanced
- Creative Mind Great Active Listening Time Manageable
- Communication
- Advanced Intermediate Intermediate Advanced
- Great Leadership Problem Solving Adaptability Decision Making
- Advanced Intermediate Intermediate Intermediate
- Self Motivated Computer Skills Customer Service Ability To Work
- Under Pressure
- Advanced
- Great Team Work
- Paced Feeding Understanding
- Diapering Requirements
- Recordkeeping Skills
- Progress Reporting
- Baby Led Weaning Techniques
- Activity Planning
- Group and Individual Instruction
- Housekeeping Skills
- Early Childhood Development
- Sanitation Procedures
- Communication Development
- Customer Service
- Playful
- Child Development
- Lesson Planning
- Strong Work Ethic
- Creative Arts Talent
- Positive and Cheerful
- Time Management
- Positive Reinforcement
- Emergency Procedures
- Decision-Making
- Documentation Requirements
- Billing
- Classroom Instruction
- Arts, Crafts, and Games
- Social Development Activities
- Story Time, Arts, and Crafts
- Active Listener
- Reliable
- CPR and First Aid
- Certified Preschool Teacher
- Professional Babysitter
- Excellent Communication Skills
- Strong Computer Skills
- Staff Training
- 10-Key
- Microsoft Outlook
- Typing Proficiency
- Account Management
- Retail Sales Customer Service
- Microsoft Office Suite
- Creative Problem Solving
- Microsoft PowerPoint
- Positive and Professional
- Critical Thinking
- Documentation
- Appointment Scheduling
- Data Entry
- Scheduling
- Call Center Operations
- Lead Generation
- First Aid and CPR
- Cleaning and Sanitizing
- Activities Leadership
- Meal Preparation
- Care Planning
- Toilet Training
- Reading Skills
- Safety Awareness
- Child Supervision
- Dietary Requirements
- Personal Hygiene Assistance
- Sanitation Understanding
- Field Trip Planning
- Behavior Management Techniques
- Lesson Plan Development
- Early Childhood Knowledge
- Age-Appropriate Activities
- Social Development
- Activities Planning
- Early Education
- Rapport Building
- Accident Investigations
- Incident and Accident Reports
- Coverage Determination
- Coverage Assessments
- Team Collaboration
- Claims Investigation
- Documentation Research
- File Management
- Database Management
- Data Analysis
- Interpersonal Communication
- Liability and Damage Assessment
- Settlement Determinations
- Service Upselling
- Account Updating
- Sales Expertise
- Data Collection
- Product Sales
- Delivery Scheduling
- Proofreading
- Spreadsheets
- Customer Relations
- Inbound and Outbound Calling
- Shipping and Receiving Understanding
- In-Store Support
- Multi-Task Management
- Calendaring
- Administrative Support
- Filing
- Call Management
- Typing [Number] WPM
- Problem-Solving Abilities
- Conflict Resolution
- High-Energy Attitude
- Active Listening
- Problem Resolution
- Grammar
- Customer Consulting
- Reading Comprehension
- Researching
- Conflict Mediation
- Microsoft Office Expertise
- Adaptive Team Player
- Insurance Claims Review
- Coverage assessments
- Policy understanding
- Documentation Review
- Claims Processing
- Teamwork and Collaboration
- Claims adjustment
- Data Entry Software
- Proficient in Software
Certification
Lead teacher certified
August 2017 to May 2019
First Aid Certification
CPR Certification
CPR/First Aid
Teaching Certification
Child Development Associate Certification
Food Handler Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Telemarketer/ Travel Coordinator
Vacation Village Resorts
01.2021 - 04.2023
Customer Service Representative
Vacation Village
07.2020 - 11.2022
Claims Representative (remote)
Alorica Inc
08.2019 - 05.2022
Infant teacher
First Discovery Child Development Center
06.2019 - 08.2020
Lead Certified 4 Year Old Pre-K Teacher
Playtime Child Learing Center
08.2017 - 07.2021
Waitress/Host
poquoson diner
01.2017 - 08.2017
Infant Teacher
first discovery academy
01.2016 - 05.2018
Poquoson High School
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