TAYLOR WELSH
kentwood,MI
Summary
Energetic individual offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Multi-tasking individual well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Motivated Team Member eager to contribute to business success. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about equipment use and repairs. Motivated Team Member eager to contribute to business success. Focused on customer satisfaction and team productivity.
Overview
8
8
years of post-secondary education
11
11
years of professional experience
Work History
Crew Member
McDonalds's
Cutlerville , MI
01.2014 - 03.2015
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Supported great dining and meal experiences for guests.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Performed shift change tasks each day to keep store efficient and neat.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Operated as full-service food provider in the establishment by taking orders, preparing meals and collecting payments.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Sales Associate
Gordon Food Service Store
Wyoming, MI
05.2014 - 08.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Prepared cash deposits up to a certain amount with zero discrepancies.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Completed orders through systems and organized product deliveries to meet customer timetables.
- Maintained organized, presentable merchandise to drive continuous sales.
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Achieved perfect attendance record consecutively.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained records related to sales, returns and inventory availability.
Revenue Recovery Clerk
United Parcel Service
Wyoming, MI
06.2015 - 09.2015
- Eliminated downtime and maximized revenue by providing top project quality control.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Manufacturing Associate
Herman Miller
Zeeland, MI
09.2015 - 03.2018
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Made sure that products were produced on time and are of good quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
Pharmacy Technician
Walgreen's Pharmacy
Kentwood, MI
02.2018 - 07.2018
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Implemented new guidelines that minimized administrative errors.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Entered and processed patients' prescriptions into internal system.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers daily and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Counted, measured, and compounded medications following standard procedures.
- Communicated instructions to patients or caregivers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Prepared bills for insurance companies.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Team Member
General Motors Components Holdings
Wyoming, MI
04.2018 - 03.2021
- Contributed to team success by completing jobs quickly and accurately.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Resolved issues quickly to maintain productivity goals.
- Worked on different stations each month to provide optimal coverage and meet production goals.
- Prepared numerous shipments per day with over 300 completed products.
- Operated equipment to move heavy loads and maintain production levels.
- Quickly adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Sought out ways to go above and beyond job requirements.
- Learned all required tasks quickly to maximize performance.
- Continuously checked products for quality assurance according to strict guidelines.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures, safety requirements, and delivered constructive criticism upon completion of job tasks.
- Maintained productive, efficient approach to all tasks.
Team Leader
General Motors Components Holdings
Wyoming, MI
01.2019 - 01.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Implemented new working processes which delivered continued improvements.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated all treatment and placement activities while supervising team of around 20 team members.
- Initiated timely response to emails, voicemails and written correspondence.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Positioned as go-to person for staff members, troubleshooting complex administrative and training issues promptly.
- Verified confidential budget reports remained up-to-date.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Identified stock imperfections, assigned grades and noted production concerns based on daily, weekly, and monthly inspections.
- Built strong relationships with coworkers and supervisors through positive attitude and attentive response.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Assisted team members and supervisors with new hire processing and existing training programs.
- Molded team and embraced change to adapt within dynamic market.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Worked with supervisors and engineers to create prototypes of new designs and training materials.
Receptionist
H&r Block
Cutlerville, MI
01.2020 - 06.2020
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept records in system to maintain data by entering and updating information.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered incoming calls daily to resolve issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Scheduled and confirmed appointments and meetings for Tax Preparers.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Education
High School Diploma -
East Kentwood High School
Grand Rapids, MI 09.2010 - 05.2014
Associate of Arts - Transfer Degree
Grand Rapids Community College
Grand Rapids, MI 09.2015 - 05.2019
Bachelor of Science - Engineering (Pre-Engineering)
Grand Valley State University
Allendale, MI 01.2021 - Current
Skills
Cash Handling
undefinedTimeline
Bachelor of Science - Engineering (Pre-Engineering)
Grand Valley State University
01.2021 - Current
Receptionist
H&r Block
01.2020 - 06.2020
Team Leader
General Motors Components Holdings
01.2019 - 01.2021
Team Member
General Motors Components Holdings
04.2018 - 03.2021
Pharmacy Technician
Walgreen's Pharmacy
02.2018 - 07.2018
Associate of Arts - Transfer Degree
Grand Rapids Community College
09.2015 - 05.2019
Manufacturing Associate
Herman Miller
09.2015 - 03.2018
Revenue Recovery Clerk
United Parcel Service
06.2015 - 09.2015
Sales Associate
Gordon Food Service Store
05.2014 - 08.2015
Crew Member
McDonalds's
01.2014 - 03.2015
High School Diploma -
East Kentwood High School
09.2010 - 05.2014
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