Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylor Wertman

Chesapeake,Virginia

Summary

Transitioned to a remote work environment as a dedicated stay-at-home parent, actively seeking part-time, entry-level opportunities. Committed to delivering high-quality work and meeting objectives while maintaining a flexible schedule. Eager to take on new challenges and leverage strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Visitor Services Coordinator

VisitNorfolk
05.2020 - 08.2023
  • Provided administrative support to the Director of Visitor Experience, managing expenses via Blackbaud Financial Edge NXT and SAP Concur. This included overseeing travel budgets, processing purchase orders and invoices, handling event registrations, and compiling inventory sales reports.
  • Transformed the online shopping platform, improving user experience and operations, leading to a boost in merchandise sales and heightened customer interaction.
  • Coordinated the planning and implementation of decorative elements for the Visitor Center and off-site information tables, thereby enhancing the visual attractiveness and effectiveness of promotional events, festive occasions, and seasonal themes.
  • Collaborated closely with vendors to create and design unique merchandise for the gift shop. This involved conceptualizing product ideas, providing feedback on prototypes, and ensuring that the final items aligned with branding and customer preferences.
  • Executed monthly analysis and documentation of visitor survey data via SurveyMonkey, additionally tracked the distribution of Norfolk City Guides and brochures.

Retail Sales & Vendor Associate

Bed, Bath & Beyond
11.2014 - 03.2020
  • Operated the customer service desk, handling phone inquiries, executing sales and returns, assist customers with online orders and finding products in-store.
  • Handled the processing of returning merchandise to vendors, ensuring compliance with vendor authorization deadlines, and maintained an internal data system for analyzing inventory discrepancies and inquiries.

Marketing & Communications Intern

Hampton Roads Chamber
05.2018 - 08.2018
  • Provided administrative support for the Marketing and Communications Department, conducting research, editing ad and collateral materials, organized media mentions, compiled event calendars, proofreading, and managing content on the website using a content management system.
  • Completed tasks related to campaign project management and participated in related events, assisted with research and analysis projects related to sales and marketing activities.

Education

Bachelor of Science - Business Administration

Old Dominion University
Norfolk, VA
12.2018

Skills

  • Adaptability
  • Planning and Organizing
  • Critical thinking
  • Customer Service Oriented
  • Detail-oriented
  • Calm under pressure
  • MS Office Word, Powerpoint, Excel
  • Creativity and Editing
  • Typing speed 50 WPM

Certification

Succeeding as an Administrative Professional, Fred Pryors Seminar - 2022

Timeline

Visitor Services Coordinator

VisitNorfolk
05.2020 - 08.2023

Marketing & Communications Intern

Hampton Roads Chamber
05.2018 - 08.2018

Retail Sales & Vendor Associate

Bed, Bath & Beyond
11.2014 - 03.2020

Bachelor of Science - Business Administration

Old Dominion University

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Taylor Wertman