Taylor West

• Delivers exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experience.
• Enhances productivity levels by anticipating needs and delivering outstanding support.
• Investigates and resolves customer inquiries and complaints quickly.
• Responds proactively and positively to rapid change.
• Increases efficiency and team productivity by promoting operational best practices.
• Educates customers about billing, payment processing and support policies and procedures.
• Continuously seeking ways to improve processes and services provided.
• Maintains high energy and professionalism when dealing with clients and staff.
• Meets customer call guidelines for service levels, averaging 35-40 calls, 50-100+ emails daily.
• Conducts weekly team building exercises to enhance workplace morale.
• Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
• Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Participates in training programs to enhance product knowledge and customer service skills.

• Used each member interaction to strengthen and enhance the member experience through continued quality conversations and relationship building.
• Carried quality conversations with members, asks questions, listens carefully, and made the appropriate product and service recommendations.
• Presented products and services in a positive, professional, and knowledgeable manner so members can make informed and best decisions
• Provided regulatory disclosures and information on new and other specific types of accounts, products, services, and referrals
• Exercised excellent judgment and discretion within well-defined limits to accomplish tasks
• Worked cooperatively in a team environment and can balance individual and team responsibilities and critical business priorities.

• On a quarterly average, she trained 250 sailors on safety, accountability, and Operational Risk Management
• Answered an average of 20 calls, emails, and faxes daily, responding to command inquiries, resolving problems, and command of any beneficial ways to improve the mission
• Oversaw the delivery and transportation of weapons and ammunition, which resulted in 100% on-time arrivals and satisfaction

Pushed for operational changes and resource maximization, which resulted in $71,000 in cost savings

• Copied, logged, and scanned supporting documents before filing everything in designated areas
• Instructed and facilitated field planning and coordination drills, ensuring students followed command structures and detailed combat orders
• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away and in high spirits.