Taylor Wetsel
Troy,NY
Summary
Dynamic Registration Associate with extensive experience at St. Peter’s Hospital, excelling in patient registration and insurance verification. Proven ability to enhance customer relationships and ensure HIPAA compliance. Skilled in EHR management and staff training, consistently delivering exceptional service while effectively multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Registration Associate
St. Peter’s Hospital
Albany, New York
12.2023 - Current
- Processed patient registrations and verified insurance information efficiently.
- Assisted patients with completing registration forms and documentation.
- Communicated appointment details clearly to patients and families.
- Ensured compliance with privacy regulations during patient interactions.
- Managed incoming calls related to registration inquiries promptly.
- Trained new staff on registration procedures and software usage.
- Maintained accurate records of patient appointments and updated scheduling software accordingly.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Scanned documents and insurance cards to include in patient charts.
- Provided customer service to patients, answering questions and explaining policies and procedures.
- Ensured that all HIPAA regulations were followed at all times when handling confidential information.
- Followed up with patients regarding their accounts and answered billing inquiries.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Maintained accurate patient records using electronic health record systems.
- Created new patient files using established protocols while ensuring all required information was included.
Assistant Front End Manager
Market 32
Rensselaer, New York
04.2017 - 06.2024
- Assisted in daily operations of front end, ensuring smooth customer service.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on company policies and front end procedures.
- Managed cash register operations, including balancing drawers at shift end.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Collaborated with team to maintain clean and organized checkout area.
- Created weekly work schedules for all front end staff members.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Inspected checkout lanes periodically to verify accuracy of pricing information.
- Supervised cashiers in handling transactions accurately and efficiently.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Averill Park High School
Averill Park, NY06-2017
Skills
- Patient registration
- Insurance verification
- EHR management
- HIPAA compliance
- Appointment scheduling
- Customer relationship management
- Staff training
- Communication skills
- Problem solving
- Multitasking and prioritization
- Payment processing
Timeline
Registration Associate
St. Peter’s Hospital
12.2023 - Current
Assistant Front End Manager
Market 32
04.2017 - 06.2024
Averill Park High School
Similar Profiles
Aniela BarberAniela Barber
Registered Nurse, Interventional Radiology at St. Peter’s HospitalRegistered Nurse, Interventional Radiology at St. Peter’s Hospital
Taylor LewisTaylor Lewis
Registered Nurse II at St. Peter’s HospitalRegistered Nurse II at St. Peter’s Hospital
John OnanugaJohn Onanuga
Program Liason at St. Peter’s HospitalProgram Liason at St. Peter’s Hospital
Emily RobertsEmily Roberts
Director of Accounting and Finance at Okabe & Yampolsky Translations, LLCDirector of Accounting and Finance at Okabe & Yampolsky Translations, LLC
Kayla RaymondKayla Raymond
Seasonal Delivery Driver at UPSSeasonal Delivery Driver at UPS