Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Taylor Whigham

Porter,Texas

Summary

Dynamic sales associate with proven expertise at Specs Wine And Liquor, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective problem-solving and cash handling accuracy. Committed to teamwork and maintaining a welcoming store environment, ensuring repeat business and optimal inventory management.

Overview

3
3
years of professional experience

Work History

Sales Associate

Specs Wine And Liquor
01.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Receiving Associate

Specs Wine And Liquor
01.2022 - Current
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
  • Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
  • Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
  • Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Education

High School Diploma -

Nimitz High School
Humble, TX
06-2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Reliable and punctual
  • Outgoing personality
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Sales strategies
  • Cleaning techniques

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Increased productivity [number]% by implementing several process improvements.

Timeline

Sales Associate

Specs Wine And Liquor
01.2022 - Current

Receiving Associate

Specs Wine And Liquor
01.2022 - Current

High School Diploma -

Nimitz High School

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Taylor Whigham