Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Whittington

Utah

Summary

A dedicated and organized professional currently studying Psychology with plans to pursue law, offering strong experience in team leadership, communication, and customer service. With a background as a Technical Support Lead, I bring a proven ability to work independently in fast-paced environments, manage multiple tasks, and maintain a high standard of detail and accuracy. My experience includes training team members in effective communication, ethics, and problem-solving, all while maintaining a strong focus on professionalism. Proficient in MS Office Suite, I am adept at creating and maintaining documents. I thrive in environments requiring exceptional organizational skills, attention to detail, and time management.

Overview

5
5
years of professional experience

Work History

Customer Service Analyst and Trainer

ThermoWorks
01.2023 - Current
  • Enhanced client satisfaction by training team members on professional communication, including grammar, formatting, and information accuracy, ensuring high standards
  • Supported team performance by coaching agents to meet company goals, effectively communicating expectations, and monitoring progress to ensure excellence in client interactions
  • Led ethics training sessions, fostering adherence to professional guidelines and improving workplace integrity in a fast-paced environment.
  • Served as a mentor to team members by actively listening to their concerns and understanding their needs, tailoring training programs to address skill gaps and support professional growth

Technical Support Lead

ThermoWorks
04.2020 - 01.2023
  • Led a team of technical support agents, overseeing daily operations, resolving escalations, and ensuring timely and accurate issue resolution in a high-pressure environment.
  • Demonstrated strong organizational skills by assigning tasks, tracking performance metrics, and providing feedback, to maintain team productivity and quality standards.
  • Provided hands-on technical support to customers, guiding them through complex issues and ensuring resolution by offering clear, step-by-step assistance in high-pressure situations.

Education

Bachelor of Science - Psychology

Utah Valley University
Orem, UT

Skills

  • Excellent Client Communication Skills
  • Strong Organization
  • MS Office Proficient
  • Mentor and Leadership Experience
  • Time Management and Adaptability

Timeline

Customer Service Analyst and Trainer

ThermoWorks
01.2023 - Current

Technical Support Lead

ThermoWorks
04.2020 - 01.2023

Bachelor of Science - Psychology

Utah Valley University
Taylor Whittington