Taylor Williams
Pampa,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Server/Waitress
Coney Island
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Licensed Property and Casualty Insurance Agent
Whitney Insurance Agency INC
01.2023 - 06.2023
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Analyzed risk factors to recommend appropriate coverage levels.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Able to work and navigate through quoting platform
- Generated quotes and proposals for clients to match individual needs.
- Collected premiums on or before effective date of coverage.
- Generated quotes and proposals for clients to match individual needs
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Negotiated contracts with clients to establish best coverage with lowest cost
Receptionist/Administrative Assistant
Whitney Insurance Agency INC
11.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Server/Waitress
The Coney Island Cafe
10.2021 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Stay at Home Mom
N/A
09.2019 - 10.2021
Waitress
Texas Rose Steakhouse
09.2019 - 10.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Assistant Manager
Texas Rose Steakhouse
06.2019 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server/Waitress
Texas Rose Steakhouse
08.2018 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Waitress/Server
Texas Rose Steakhouse
05.2016 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Retail Merchandiser
Driveline Retail Merchandising
04.2018 - 05.2018
- Store resets for Dollar General
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
- Established strong vendor relationships to maintain and support business.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Planned and implemented product launches and promotions for assigned stores.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
Education
Associate of Science - Basic
Clarendon College
Pampa, TX2015
High School Diploma -
Lefors High School
Lefors, TX2013
Skills
- Property and Casualty Insurance Sales
- Prospect Management
- Consultative Selling Techniques
- Lead Prospecting
- Administrative Support
- Customer Service and Assistance
- Professional Relationships
- Underwriter Collaboration
- Waiting Tables
- Table Monitoring and Turnover
Additional Information
- Authorized to work in the US for any employer
Timeline
Server/Waitress
Coney Island
07.2023 - Current
Licensed Property and Casualty Insurance Agent
Whitney Insurance Agency INC
01.2023 - 06.2023
Receptionist/Administrative Assistant
Whitney Insurance Agency INC
11.2022 - 01.2023
Server/Waitress
The Coney Island Cafe
10.2021 - 11.2022
Stay at Home Mom
N/A
09.2019 - 10.2021
Waitress
Texas Rose Steakhouse
09.2019 - 10.2021
Assistant Manager
Texas Rose Steakhouse
06.2019 - 09.2019
Server/Waitress
Texas Rose Steakhouse
08.2018 - 04.2019
Retail Merchandiser
Driveline Retail Merchandising
04.2018 - 05.2018
Waitress/Server
Texas Rose Steakhouse
05.2016 - 08.2018
Associate of Science - Basic
Clarendon College
High School Diploma -
Lefors High School
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