Taylor Williams
Playa Vista,CA
Summary
Dedicated customer service representative with over 5 years experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Skilled professional with an extensive background in customer service while remaining calm and poised in the most pressure-driven situations.
Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
8
8
years of professional experience
Work History
Personal Banker
Wells Fargo
01.2021 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Verified customer identity and reviewed documentation for accuracy.
- Managing up to 5 appointments per day
Sales Representative
24 Hour Fitness
02.2018 - 03.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managing up to 50 calls per day
Cashier
Sprouts
05.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
TJX Companies
09.2015 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Gardena Senior High School
Gardena, CA06.2015
Skills
- Customer Service
- Financial Statements Preparation
- Attention to Detail
- Financial Product Knowledge
- Fraud Prevention
- Customer Education
- Relationship Building
Timeline
Personal Banker
Wells Fargo
01.2021 - Current
Sales Representative
24 Hour Fitness
02.2018 - 03.2020
Cashier
Sprouts
05.2017 - 01.2018
Customer Service Representative
TJX Companies
09.2015 - 05.2017
High School Diploma -
Gardena Senior High School
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Aaron FloresAaron Flores
General Manager at Cobi'sGeneral Manager at Cobi's