Taylor Williams
Rex,GA
Summary
Structured Laboratory Technician offering background in collecting, processing and analyzing various specimens. Familiar with basic medical terminology, laboratory protocols and testing procedures. Expertise in urinalysis and blood typing. Recognized for performing laboratory tests and procedures with attention to detail, optimum quality and expedience.
Insightful leader brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces. Reliable individual with skills and experience. Smart and committed to job well done and offering exceptional drive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lab Assistant
Children's Healthcare of Atlanta- Scottish Rite
2023.03 - Current
- Issuing of Blood/Tissue products for scheduled and un-scheduled procedures that includes Autocranial flaps, Gracilis tendons, pure spine strips, RBC's, platelets, and plasma
- Performs quality assurance by monitoring pending logs, OL monitor for timed and STAT specimens, HRP and the LIS error logs
- Document orders errors and specimen integrity issues
- Demonstrates familiarity with and follows hospital and departmental policies and procedures, including those pertaining to safety and compliance
- Uses critical thinking principles in making decisions that lead to desired outcomes with emergency release of blood, platelets, and plasma products for critical care patients
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Achieved timeliness in sample processing for optimal preservation of specimen integrity during analyses.
- Collaborated effectively with external vendors for procurement of lab supplies while ensuring budgetary constraints were met.
Specimen Processing (PRN)
Children's Healthcare of Atlanta- Egleston
2022.08 - Current
- Enters orders and receives all specimens in Laboratory Information System (LIS)
- Processes specimens based on testing requirements
- Uses critical thinking principles to determine appropriateness of specimens
- Accurately prepares send-out requisitions and samples for referral testing such as Labcorp and Quest Diagnostics
- Is competent in other departments, such as Referral testing or Phlebotomy
- Ensures safe environment which is functional as well as professional in appearance and safe for patient care, the public, and staff
- Performs quality assurance by monitoring collection pending logs, OL monitor, timed and stat specimens, HRP and the LIS error log
- Documents order errors and integrity of specimen issues
- Trained new employees on proper specimen handling techniques, equipment operation, and laboratory safety protocols, fostering a culture of continuous learning and improvement.
- Enhanced laboratory efficiency by streamlining specimen processing workflows and implementing best practices.
- Maintained a safe and organized work environment by adhering to OSHA regulations and company guidelines.
- Reduced turnaround time for test results by prioritizing urgent samples and optimizing processing procedures.
Licensed Claims Adjuster
State Farm Insurance
2019.04 - 2021.09
- Evaluate the degree of liability exposure through thorough investigation tactics
- Make approval or denial-based decisions for each claim by investigating evidence, estimates, and photographs and with proof determining if the statement is supported/justified
- Prepare disclaimers, reservation of rights and other correspondence as deemed appropriate
- Enhanced company reputation by demonstrating professionalism and empathy during interactions with policyholders in difficult situations.
- Collaborated with other adjusters to share best practices, ensuring consistent quality across the team.
- Negotiated settlement agreements with claimants to avoid costly litigation, saving the company resources and maintaining client relationships.
- Maintained compliance with state regulations through continuing education courses and adherence to established procedures.
- Identified potential fraud cases through keen attention to detail during investigations, protecting the company from financial loss.
- Developed strong relationships with service providers to facilitate prompt repairs or replacements for policyholders'' damaged property.
- Improved workflow efficiency by implementing organizational systems for tracking claims progress and updating case notes regularly.
- Provided guidance to policyholders throughout the claims process, ensuring they understood their coverage limits and obligations under their policies.
- Evaluated complex claims involving multiple parties or large losses, applying critical thinking skills to determine appropriate resolutions fairly.
- Established trust with policyholders, agents, and service providers by consistently delivering reliable information and timely claim resolutions.
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Analyzed information gathered by investigation and report findings and recommendations.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Increased customer satisfaction by efficiently resolving claim disputes and providing timely updates on claim status.
- Managed high caseloads, prioritizing claims for efficient processing and expedited payment approvals.
Front Office Manager/Executive of Housekeeping
Fairfield Inn & Suites Marriott Atlanta Airport South
2015.10 - 2019.04
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Education
Bachelor of Science -
Georgia State University
Atlanta, GAMedical Coding Certification -
AAPC CODING PROGRAM
Stockbridge, GA11.2023
No Degree - Biology
Savannah State University
Savannah, GA05.2015
High School Diploma -
Martin Luther King JR. High School
Lithonia, GA01.2011
Skills
- Data and Statistical Analysis
- Specimen Processing
- Sharp Critical Thinker
- Lab Testing and Reporting
- HIPAA Compliance
- Lab Inventory Management
- Biohazard Management
- Lab Safety Protocols
- Laboratory Information Systems
Certification
- CPC Certification (AAPC)
Timeline
Lab Assistant
Children's Healthcare of Atlanta- Scottish Rite
2023.03 - Current
Specimen Processing (PRN)
Children's Healthcare of Atlanta- Egleston
2022.08 - Current
Licensed Claims Adjuster
State Farm Insurance
2019.04 - 2021.09
Front Office Manager/Executive of Housekeeping
Fairfield Inn & Suites Marriott Atlanta Airport South
2015.10 - 2019.04
Bachelor of Science -
Georgia State University
Medical Coding Certification -
AAPC CODING PROGRAM
No Degree - Biology
Savannah State University
High School Diploma -
Martin Luther King JR. High School
- CPC Certification (AAPC)
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